Outlet Manager

We are a dessert cafe operator seeking for a Manager who is passionate about F&B business to ensure that all the outlets are managed efficiently according to the established concept statements and adhere to Company SOP, Policies & Procedures.
- To assist in emphasizing the implementation of a flexible employee base, with the proportionate number of full time and part-time staff based on established business levels for the day.
- To assign responsibilities to subordinates and to check their performance periodically.
- To represent the business and act in the best interest of the company
- To ensure that corrective actions be taken where necessary by Outlet Managers, Staffs upon monitoring the service and food and beverage standards in all outlets.
- To assist and be available and on duty during peak periods and practice hands on management style.
- To conduct frequent and thorough kitchen inspections together managers.
- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure service recovery with guests.
- To ensure that these incidents are logged in the GIF forms and kept in file.

**Guest Service **To establish good rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries of food, beverage and service.
- To personally and frequently verify that guests in the outlets are receiving the best possible service.
- To spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective outlet team and functions to the fullest expectations.
- To be demanding and critical when it comes to service standards.
- To ensure that the outlet team projects a warm, professional and welcome image and that the 3 service basics are performed (warm welcome, anticipation of guest’s needs and requests and service with a smile).

**Financial **To reinforce with all outlet managers a flexible work force using principles of multi-skilling and multi-tasking to ensure maximization of resource allocation.
- To ensure that each Food & Beverage outlet and banquet is managed successfully as an independent profit center.
- To analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
- To assist in preparing an accurate monthly forecasts on covers, average check, revenue and expenses and schedule resources.
- To constantly review operating standards and implementation of new and innovative ideas to optimize revenue and profits.

**Administration**
- To ensure that all departmental operations manual are prepared and updated as assigned.
- To ensure that all Food & Beverage forms and reports by the Outlet Managers are forwarded in time to the F&B Office.
- To conduct daily operations briefings with Outlet Managers.
- To ensure that all meetings are well planned, efficient and results oriented.
- To ensure that deadlines on all projects are met.
- To counsel and discipline subordinates in matter relating to misconduct, on the part of the subordinates, contrary to the terms and conditions of employment, decide on appropriate disciplinary action including termination of employment.
- Minimum O levels or equivalent or certificate in Hotel Management of F&B Management from SHATEC or other recognized institutions preferred but not required
- WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
- Other existing and/or new Workforce Skills Qualifications (WSQ)
- Minimum 3-4 years’ managerial experience in a in Food & Beverage/Hotel industry
- Able to work in a fast pace environment
- Able to communicate fluently to execute upselling techniques