Senior Account Manager

**WHO WE ARE**:
**Build. Scale. Sustain.**

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right. **We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are **small enough to care locally, big enough to deliver globally** (5 continents, 18 offices, +650 experts from +50 nationalities)
- We are **robust and resilient** (100% independent and 0 debt)
- We are **entrepreneurs and passionate experts**: We invest in what we believe genuinely and work as a collective intelligence
- We are **positive, courageous, caring, doers and committed to excellence**

**YOUR ROLE**:
This is a unique and highly visible opportunity for a driven Senior Account Manager to join PALO IT Singapore.

**YOUR RESPONSIBILITIES**:
Client Relationship Management:

- Build and maintain strong relationships with clients
- Understand client needs, challenges, and goals to provide tailored solutions.
- Regularly engage with clients to address inquiries, resolve issues, and ensure satisfaction.

Sales and Business Development:

- Identify new business opportunities within the private sector.
- Develop account strategies to achieve sales targets.
- Present our technology consulting services to potential clients.
- Negotiate contracts and pricing terms.
- Participate in industry events for thought leadership and networking

Account Management:

- Manage existing client accounts by understanding their technology requirements.
- Collaborate with cross-functional teams (technical, delivery, and support) to meet client expectations.
- Monitor project progress and ensure timely delivery of services.
- Oversee account P&L across projects

Market Research:

- Stay informed about industry trends, regulatory changes, and competitive landscape.
- Identify areas for growth and innovation within the private sector market.

Reporting and Analytics:

- Track key performance metrics related to account management and sales.
- Provide regular reports to management on account status, revenue, and growth opportunities.

**YOUR PROFILE**:

- Extensive knowledge within the innovation & transformation space
- Extensive experience in leading and developing accounts
- Experience in crafting proposals for client needs
- Experience in agile delivery methodologies
- Experience with project management
- Experience working within a consultancy environment
- Outstanding communication skills both verbally and in writing.
- Be a team player, with a great sense of humor.

**MORE ABOUT PALO IT**:
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:

- Become a climate net-zero company
- Attain 50% of revenue from projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

**What We Offer**
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalized training

For more on our team culture and benefits, check out our careers page.
- PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law._
- Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT._
- Your personal data will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes._