Customer Service Specialist

5 days ago


Remote, Singapore VORO MOTORS, Inc. Full time

Do you enjoy bringing smiles to others? Do you find satisfaction when you help someone? As a customer service specialist, you help to match the right product to the customers, delivering customer experiences and satisfaction, unlike any other job.

VoroMotors is the leading electric scooter e-commerce website in the world. Our mission is to turn alternative transport into a mainstream mode of transport through affordable electric scooters.

**Key Requirements**:

- Fluent English (Written and Verbal)
- Passionate about technology and electric vehicles
- Ability to ask the right questions to understand someone's needs
- Ability to maneuver through tricky situations by being patient, understanding and empathetic
- Ability to deliver a professional and excellent customer experience
- Ability to learn quickly in a constant improving work environment
- Responsible and disciplined to work efficiently alone and as a team.
- Prior experience in customer service or other similar job roles.
- Work **9am to 6pm PST = 12pm to 9am Singapore time.**

**Your role**:

- Understanding, investigating, and troubleshooting technical product-related issues
- Provide feedback and follow up with solutions to customers that result in complete customer satisfaction.

**Additional Requirements**:

- Willingness to learn and improve yourself.
- Have a professional, calm, and positive attitude.
- Be a good listener, approachable and empathetic.
- A good team player that is eager to help others.
- Enjoy working in a fast-paced environment.

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Weekend availability

Work Location: Remote



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