Assistant Manager

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$5,000 - $9,000 Per Month

**Date Posted**

3 hours ago

Additional Details

**Job ID**

94665

**Job Views**

1

**Job Description**:
Roles & Responsibilities

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member and leader of our world-class Operations team, responsible for ensuring smooth fulfilment of orders and deliveries for customers across more than 50 countries worldwide. You will be expected to get up to speed with our operational workflow rapidly through a multi-disciplinary training as well as experiencing our ground operations on-the-job. That then positions you to oversee the daily operations, while looking to continually optimize processes and adapt our operational strategy in alignment with business goals.

Our Operations team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

**Responsibilities**

1. Operational:

- Be principally responsible for the performance of our Operations team and relevant vendors across the entire operations cycle; including logistics, warehousing, fraud management, inventory management, order fulfilment, etc.
- Spearhead and oversee the flow of operations within the organisation, including cross-departmental projects/ initiatives
- Establish and develop strong partnerships with key international vendors (logistics, warehousing, etc.), this involves:

- Assessment and selection of vendors for existing/ new markets
- Deliberation and negotiation of terms, SLAs, etc.
- Troubleshooting complex issues and optimizing operational performance
- Conducting investigations and managing disputes
- Helm Secretlab’s global operational strategy, leading the Operations team in developing and fortifying scalable solutions
- Work with the Head of Operations to make critical decisions, drawing data-driven insights from the Operations team’s reports/ findings
- Be a key driver of projects to elevate the Secretlab Customer Experience (e.g. shorter delivery time, quicker resolutions on inbound queries, etc.)
- Work with key business leaders in developing and executing operational plans to meet business objectives (new market entry, cost optimization exercises, product launches, etc.)
- Be the decisive point of escalation for critical customer issues pertaining to the Operations team

2. Managerial:

- Partner the Head of Operations to define clear objectives for the Operations team, leading team members to achieve and exceed goals.
- Provide inspired leadership for the Operations team’s performance, managing crucial aspects such as scheduling, coaching, counselling and formal/informal discipline
Be an exceptional communicator on team expectations such as planning, monitoring, appraising and reviewing role contributions to establish a world class Operations Team
- Promote and preserve a healthy work culture which encourages performance and collaboration - this includes performance evaluations, performance reviews, and recommending rewards/incentives.
**Requirements**:

- Diploma or Bachelor’s Degree in a relevant course
- Minimum 4-6 years’ experience in e-commerce Operations or a relevant position
- Minimum 1-2 years’ experience in a leadership/ managerial role overseeing a small to medium sized team
- Experience collaborating with IT/ Tech teams to drive improvement of systems (OMS, WMS, etc.)
- This role requires someone who is technically inclined, a fast learner and a good problem solver who is able to think out of the box for solutions, and consistently looks to improve/establish new operational processes.
- Intrapreneurial thinking - take pride in your work, be driven, initiative, result-orientated and versatile to adapt/respond to different types of characters and situations.
- Must be decisive, action-oriented, results-focused and able to work independently as well as a team to handle diverse situations with the ability to work with tight deadlines.
Able to communicate effectively on both technical and non-technical topics to customers and team members.
- Open-minded approach, being ready to challenge assumptions in order to improve existing processes
**Bonuses**
- Foundation in traditional warehousing/ logistics operations
- Experience working in a startup environment
- Good command of spoken Mandarin is a plus (for liaising with Mandarin speaking operational/ logistics partners)
- Available to work outside of regular hours in accordance with business needs

Tags

assistant

manager

manager

global

operations

e

commerce

fulfillment