Desktop Engineer Ii

Reporting to the IT Director, US, the Desktop Engineering II role will provide maintenance of the computer systems environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. You will be responsible for administration and internal support of Amobee’s PCs, printers, and related equipment. Desktop Engineers will also assist in the administration and clean up of Atlassian tools, including Jira, Confluence, and BitBucket. Atlassian products are an integral part of our core infrastructure. Including: software development code management, project/task management, customer-facing ticketing, company-wide chat, information-sharing and collaboration.

We are looking for more ways to automate and enhance our business in smart ways, and the Desktop Engineer is vital to bringing this vision alive. You will collaborate closely with internal stakeholders and identify real solutions that will make our business operate more efficiently. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

**Responsibilities**:

- Provide system administration and maintenance for Windows and Linux based servers
- Provide instant troubleshooting and problem resolution for all production servers
- Respond to system alerts and resolve downtime issues promptly
- Monitor systems health, performance, and security
- Maintain system’s integrity, availability, and functionality
- Perform and optimize hardware and software deployment procedures
- Provide help desk support and on-call support as needed
- Deploy, configure, maintain and troubleshoot Windows and Linux servers, PostgreSQL and MySQL databases, Cisco Meraki network equipment, VOIP systems and services
- Independently coordinate complex system deployments, including installation and configuration of hardware, loading operating system software & patches utilizing configuration management tools, and running tests or diagnostics to ensure a successful implementation
- Support the use of cloud computing technologies such as Amazon’s EC2, S3, and cloud services
- Prepare documentation of systems and networks
- Recommend new processes or enhancements to existing processes to make better use of limited resources and time
- Perform system backup and recovery for on-premise and cloud systems and services
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Support for the Atlassian product suite which Amobee uses to manage and streamline business and technology workflows and information sharing
- Train, guide, and assist end-users in use of Amobee’s Software Catalog
- Stay apprised of issues in real-time and solve them proactively
- Discover opportunities to improve the workflow of daily tasks and lead efforts to drive improvements within IT processes
- Perform requirements gathering, business process workflows, and determine ways to improve the day to day processes in place as well as identify where functionality can/cannot meet user requests
- Create and maintain detailed technical and user facing documentation
- Work on various projects within the department and assist other departments as needed
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Run reports to determine malfunctions that continue to occur

Required Qualifications
- 3+ years experience in the IT industry
- Strong Windows administration skills (Active Directory services, DNS, WSUS)
- Experience managing Linux Systems and services
- Proficiency working with hardware and network in an enterprise class infrastructure
- Proficiency managing networking devices
- Proficient in version control (git, svn)
- Excellent documentation skills
- Experience with managing 100+ servers in multiple locations
- Able to rapidly absorb and implement new technologies and procedures
- Excellent customer service and communication skills (both oral and written)
- Ability to work independently, one on one, and in a group/team setting
- Familiarity in Virtualization or Cloud technologies (VMware, Hyper-V, AWS, Azure)
- Must be flexible to changing priorities and willing to assist wherever needed

Preferred Qualifications
- Experience with SSO (OKTA)
- Experience with O365 or GSuite cloud services
- Experience with Atlassian Tool (e.g., JIRA, Confluence, Bitbucket, Bamboo)
- Experience with automation software (e.g., Puppet, cfengine, Chef)

About Amobee

The world’s leading independent advertising platform, Amobee unifies all advertising channels—including TV, programmatic and social—across all formats and devices. We provide marketers with streamlined, advanced media planning capabilities powered by in-depth analytics and proprietary audience data. Our platform and technology, provides the most advanced advertising solutions for the convergence of digital and advanced TV— in