Assistant Reservations Manager

4 days ago

Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

**Position Summary**:
**Key Responsibilities**:

- **Team performance management**: Ensure guests' queries and requests are addressed promptly and effectively.
- **Guest relations**: Build and maintain relationships through customer relationship programmes.
- **Service recovery**: Manage escalated guest concerns and feedback to resolution.
- **Data analysis**: Analyse guest data and feedback to drive service improvements.
- **Strategy and operations**: Lead development of departmental strategies and operational plans.
- **Manpower planning**: Oversee manpower and work allocation to ensure operational efficiency.
- **Data accuracy**: Conduct quality checks in the property management system to ensure accurate records.
- **System management**: Manage reservation systems, ensuring correct configuration and full functionality.
- **No-shows and cancellations**: Analyse patterns and refine procedures to reduce impact.
- **Compliance and risk**: Operationalise reservation policies, procedures, legal requirements and identify risk responses for system downtime.
- **Inventory management**: Manage room inventory to maximise occupancy and resolve overbooking issues.
- **Market and performance analysis**: Analyse booking patterns, market trends and review reservation reports to monitor occupancy performance.
- **Forecasting and reporting**: Prepare forecasts and statistical reports for management review.
- **Sales tactics and collaboration**: Monitor team use of effective sales tactics; collaborate with Sales to develop corporate accounts and with Revenue to implement pricing strategies.
- **Channel management**: Maintain strong relationships with distribution channel partners.
- **Budget and cost control**: Support budget forecasting and manage departmental costs within budget.
- **Innovation and best practices**: Drive innovation, productivity improvements and perform market scanning for technologies and best practices.
- **Communication and development**: Foster open communication, manage training and development, and drive staff performance to meet department goals.

**Required Qualifications**:

- **Hotel revenue management experience**required.
- Proven experience in reservations or front office operations.
- Strong analytical skills and familiarity with property management and reservation systems.
- Excellent communication, leadership and customer-service skills.
- Ability to prepare forecasts and interpret reservation/statistical reports.

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