Training Operations Executive

1 week ago

Singapore BSI Full time

Great that you're thinking about a career with BSI

Purpose of the position
- To manage, coordinate, administer and support the delivery of the training plan of both public and in-house training events to budget.
- To forward plan and execute scheduled events to BSI Training commercial best practice KPIs and standard of excellence for customer delivery

Key Responsibilities and Accountabilities
- To manage, coordinate, administer, and support the delivery of the training plan of both public and in-house training events to budget.
- Manages administrative systems and procedures required to support the training business to ensure workloads are planned and the department runs efficiently and delivers to BSI’s standards of customer excellence
- Responsible for contracting and coordinating venues for training course delivery
- Responsible for working with the Operations team & external resources to coordinate tutors to deliver training forward schedule
- Work with the Training Business Manager to coordinate efforts between the sales, marketing and operations functions to ensure the Training business targets achieved
- Manage the flow of documentation and correspondence of the department's complaints/compliments system
- Monitor and continually improve the efficiency and effectiveness of all administrative processes
- Ensure that all contractual relationships with key suppliers are maintained continually reviewed and improved in the interests of BSI and its customers

Knowledge, experience, and qualifications.
- Excellent organizational skills to control their own workload and that of others
- A logical and practical approach to problem-solving to deal with problems constructively and swiftly
- Communicates well to inform, advise and persuade and has the confidence and ability to deal with a wide range of people and situations verbally and in writing, including highly confidential and sensitive material
- Good written and verbal communication skills to produce, initiate and compose routine correspondence
- Understands the values and benefits of teamwork and is able to provide support
- Works on own initiative to manage a varied, often unpredictable, workload
- Organizes and prioritizes own work and that of others in a pressurized environment with competing demands and tight deadlines
- Develops, manages, and reviews office systems, especially those required to organize large amounts of paperwork and correspondence
- Experienced in commercial operations management, preferably commercial events

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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