Customer Service Officer
23 hours ago
Position: Customer Service Officer
Location: Mountbatten - CC7
**Salary**: Up to $2800/month
**Job Description**:
- Manage incoming calls, ensuring accurate coding and resolution.
- Collect precise customer information and update records accordingly.
- Verify support agreements and warranty validity following local guidelines.
- Log all calls, including compliments and complaints, in the CRM system.
- Enter complete and accurate data into the CRM tool.
- Scheduling appointments across service centers and ensuring mobility services are offered.
- Screen technical calls and direct them to the appropriate channel.
- Provide customers with call numbers for follow-up.
- Offer timely and professional general advice to customers.
- Assist in special product campaigns or promotions.
- Coordinate services, pickups, and deliveries for customers.
- Assist in generating required daily, weekly, and monthly reports.
Job Requirements:
- **Must be comfortable to do OT.**:
- Capable of thriving in a high-pressure and fast-paced work environment.
- Minimum 2 years of experience in the Customer Service industry.
- Minimum 2 years of experience in Call Centre support.
- Strong Customer Service skills.
- Effective Communication skills.
Attention to: Hailey
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431
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