Voice & Contact Center Engineer
1 day ago
As part of our Engineering Team, this position involves implementing, delivering and supporting our Voice and Contact Centre solutions in a client-facing environment. You will be responsible for installing, supporting, and maintaining the systems mainly around Cisco, Verint and Calabrio technologies.
**What you will do**:
This is a client-facing environment where you will serve as a technical resource in collaboration with the functional team.
- ou will work closely with the project team to install, deploy, support and administering of the required communication and contact centre solutions.
- You have to handle support by performing analysis/diagnosis of technology issue and document the incident to ensure timely resolution.
- You need to monitor alerts, trouble-shoot issue (whether on-site or remote) and coordinate with the team for replacement issues.
**You will be a great fit if**:
- Able to speak and write English (a bonus if you are able to speak a second language, Chinese or Malay)
- You have more than 3 years hands-on experience in installing, configuring and troubleshooting on Cisco Call Manager and Contact Centre technologies. (CCNA certification is highly appreciated)
- You have knowledge of computer technologies, voice technologies, audio over IP networking etc.
- You are autonomous but know how to work in a team
- You have good time-management skills and able to provide consistent and frequent project status/issue with the people in-charge.
- You have the work hard/play hard spirit and you want a company that can challenge you while giving you opportunity to grow professionally
- Any certification on Cisco Contact Centre, Verint, Calabrio or AWS Connect technologies is highly appreciated for this position.
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