Front Office Associate

6 days ago


Tiong Bahru, Singapore Gaia Lifestyle Holdings Pte. Ltd Full time

KINN is Singapore’s first truly boutique capsule hotel, and a hospitality experience like no other. Housed in a unique Brutalist building, and with its delightful contrast of historical charm and pulsating nightlife, guests are in for a treat at KINN’s first ever outlet at South Bridge Road, with its fantastic location surrounded by historical sights and an electric nightlife.We are looking for **Full-time/Part-Time Front Office Associate** to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a enjoyable and memorable stay for our guests, and to show them the full KINN experience.

**Responsibilities**:

- Perform check in and check out duties in accordance to the Hotel’s P&P Standards
- Update guest information into Hotel PMS system
- Filing of guest registration cards into Guest In House folders for check in guest
- Filing and storage of guest registration cards for check out guests
- Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
- Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
- Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc.
- Check pantries and topping up of pantry amenities
- Preparing and sending of daily hotel reports to relevant parties nightly

**Requirements**:

- Independent and adaptable
- Self-confident and makes an effort to be well-groomed and tidy
- Excellent communication and organizational skills
- Fluency in English is a must.
- Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
- Commitment to work a 5 day work week including shifts and weekends.
- Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 34 per week

**Salary**: $1,900.00 - $2,200.00 per month

**Benefits**:

- Food allowance

Schedule:

- Day shift
- Early shift
- Shift system

Supplemental pay types:

- Overtime pay

Work Location: One location


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