Executive, Member Services Centre

4 days ago

Singapore Institute of Singapore Chartered Accountants Full time

**About the Job and Role**

The Member Services Centre (MSC) of ISCA was established with the aim of creating a delightful member experience. This includes front operations customer service delivery, as well as the administration of training & qualification programmes.

ISCA members and/or course participants who aspire to stay relevant and get ahead of the curve can embark on our Continuing Professional Development (CPD) Courses and Professional Qualifications (PQ).

**Job Descriptions**:
Reporting to the Head, Member Services Centre, and under the mentorship/supervision of a Senior Executive, the successful applicant will be responsible for the following:

- Handle enquiries on training grants/funding, by clarifying/resolving challenges and providing timely responses to ensure a positive customer experience for course applicants and participants.
- Support the institute’s training grants/funding administration for applicants and participants pertaining to various funding processes, timely and accurately. (eg. IBF, SSG, SFC, VCF Funding, etc)
- Prepare data/reports for internal stakeholders (eg. Finance department, Training department, etc) and external funding agencies (eg. SkillsFuture Singapore) when required. Reports can be, but not limited to disbursement and utilisation.
- Liaise with funding agencies on participant enrolment/attendance matters related to grants/funding received by ISCA (eg. Appeal cases by course participants).
- Handle claims submission activities such as the collation of claims submission details (eg. Check for adequacy of SkillsFuture Credits to be utilized by course participants) and ensure that successful claims are submitted via funding agencies' portal eg. Training Partners (TP) Gateway.
- Participate in continuous improvement initiatives to review operational efficiency.

**Attributes and Requirements**:

- Degree with 1-3 years of experience handling customers in a service setting such as training operations, or a similar context of operations
- Good interpersonal and communication skills with an acute sense of customer service to resolve customer enquiries, challenges and complaints in a professional and service-oriented manner.
- Knowledge and familiarity with various government training grants and/or funding administration is advantageous but not mandatory, as training will be provided
- Meticulous with an eye for detail arising from the need to comply with government funding regulations and to process training claims/grants accurately
- Be comfortable working in a fast-paced, high intensity environment during seasonal peak periods

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