Service Desk Analyst

About the role:

- We are seeking a 1st Line Support Specialist with strong demonstrable desktop support experience to join a highly capable and diverse team of support specialists providing pan European first point of contact/ first fix support services supporting up to 12000 users.
- Our Service Desk team provides 1st support to users across our diverse markets and central administration and service departments in an ITIL managed environment.

**Responsibilities**:

- articipate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup at some trade shows which includes periodic travel.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- All other duties as assigned.

Requirement:

- Fluent in spoken and written English, with above average interpersonal skills
- A MINIMUM of 1 years’ experience in a level 1 support role supporting Windows & Mac OS in a remote support scenario
- Strong Microsoft Windows 10 & 11 & Office 365 desktop administration
- Virtualisation (Citrix) and Virtual Desktop support.
- (Azure) Active Directory administration
- Windows networking
- Troubleshooting Outlook, including problems connecting to Exchange/Office 365
- Connecting via a VPN, using multifactor authentication
- ITSM software, such as TOPdesk, Service Now, Remedy
- Supporting mobile devices (iOS, Android, Windows) in a managed enterprise environment

Desired/Useful Skills:

- Supporting macOS (up to Monterey)
- Citrix Cloud client troubleshooting
- Familiarity with Microsoft Endpoint Manager and remote control support tools
- Understanding of Microsoft SharePoint, Teams, OneDrive
- Working with 2nd/3rd line teams

About Us

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.

We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.

About LexisNexis Risk Solutions

At LexisNexis® Risk Solutions, our history, and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency.

Our seven brands span the following sectors: Aviation | Agriculture | Chemical | Energy & Fertilizers | Collections & Recovery | Commercial Property | Corporations & Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety |Tax

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

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