Specialist, Air Operations

To regulate air export operation and taking lead of inquiries of networks and sales.
- To plan, organize and control the input, movement, process / sort and output of the export operations.
- To ensure a high level of customer service quality.
- Explore solutions and negotiate rates with LSP.
- To lead implementation of newly secured accounts and addressing of CargoWise glitch/error to internal stakeholder.
- Assist to renew contracts (LSP etc) and handle relevant systems/processes (CLEAR/EnCore etc).
- Assess the market situation and promptly update the reporting manager.

**PRINCIPLE DUTIES, AND RESPONSIBILITIES**
- Coordinate air export shipments with customers and LSPs.
- Prepare and process house airway bills (HAWBs) for general cargo, hazardous materials, perishable goods, and other relevant shipments.
- Manage customs permit declarations in accordance with applicable regulations and guidelines.
- Maintain good relationships with both internal and external stakeholders.
- Respond to all customer and sales team inquiries promptly and professionally.
- Collaborate closely with the Sales team and internal operation teams to ensure customer satisfaction.
- Ensure adherence to the customer's Standard Operating Procedures.
- Ensure that all data is accurately updated in the system and coordinate with relevant parties including customers, warehouses, carriers, and destination team to fulfill shipment requirements.
- Collaborate with the finance team to ensure that all shipments are billed in a timely manner.
- Oversee and manage supplier invoice disputes to ensure prompt resolution.
- Lead the initiative in resolving issues and monitor progress to ensure the timely closure of all job files.
- Maintains all required reports / paperwork, performance reviews and personnel records through established paperwork guidelines.
- Responsible for the handling of contracted suppliers in terms of rates justification, service quality， billing process and airline BSA renewal.
- Instructs employees with / on methods to instill a service-consciousness attitude and minimizes service failures.
- Ensures cost effectiveness of operations through established control of equipment, utilities and supplies.
- Maintains regular contact with customers (internal and external) regarding conditions affecting service levels.
- Oversees movements and activities of all related products to ensure maximum efficiency.
- To oversee air export for flawless operation.
- Take on additional projects relevant to air operations as assigned by Manager.

**JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE**

Academic:

- Bachelor degree or above.

Experience & knowledge:

- Five (5) years’ experience in freight forwarding/logistics, preferably with some exposure in management / supervisory.
- Extensive experience, comprehensive knowledge, and certification as a CargoWise specialist are highly preferred.
- Certification in DGR will be considered an additional advantage.
- In-depth knowledge of freight forwarding operations and processes. Good understanding of customers, agents and sister offices operations and procedures, including daily operation and financial settlements.

Attribute:

- Strong leadership and team management capabilities; proficient in problem-solving, effective communication, and interpersonal skills.
- Capable of managing multiple tasks efficiently and performing well in a dynamic, fast-paced environment.
- Fluent in English, Mandarin and local languages for effective business communication and smooth business operations.
- Logical thinking, outspoken, embraces changes and can-do attitude.
- Data analytic skill and ability to present complicated matters in a concise and precise way.
- Embrace FedEx culture, able to create trustful relations in spite of cultural differences, geographical distance, or level.
- Forward looking, preventive approach to potential issues and ability to view big picture.
- Overtime required upon the business needs.

**The Company**:
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

**The Philosophy**:
People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

**The Cultur