Manager, Global Customer Engagement

**About Our Client**

Our client is an established shipping company and is the world’s largest independent feeder carrier. They operate throughout Asia, Middle East, Africa, Caribbean, Latin Americas, Mediterranean and Europe.

Operating a fleet of more than 100 vessels, they present a healthy mix of vessels operating on their services. Ranging from nominal capacity of 500 TEU to 7,000 TEUs, they are able to run both shuttle services as well as longer relay services centred around main transhipment hubs, serving all types of cargo needs.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

**MANAGER, GLOBAL CUSTOMER ENGAGEMENT**

**General Information**

**Main function**:Customer Engagement & Marketing

The Global Customer Engagement department is responsible for promoting all 7 hubs’ businesses and mission of our organisation through close liaison with global key clients - primarily at HQ and Regional levels.

**Purpose of the role**:
Responsible for management of customers’ business requirement in order to strengthen partnerships and grow business opportunities.

**Reports to**:Head of Global Customer Engagement or Senior Manager

Customers
- Global Account Manager for 2 to 3 corporate customers;
- Develop and maintain strategic long-term trusting relationships with key global customers to accomplish growth by providing sustainable solutions;
- Focused on sourcing opportunities and drive development plans converting leads into sales;
- Serve as contact point for key customers and internal teams;
- Be the first to know about customers’ strategies and development plans so that we can align ourselves to their needs;
- Respectfully respond to customer enquiries and resolve complaints in an efficient/effective manner;
- Measures, tracks and analyses key account metrics;
- All round understanding of the market, the global products offer by customer and competitor; And devise a marketing strategy to better position client’s product offering to the customers;
- Ownership of revenue and contract management tender negotiations.

Processes & Systems
- Ensuring that commercial processes are reviewed regularly and updated;
- Best practices of contract administration are shared amongst regional hubs;
- Cross hubs management of structured deals and tender negotiations;

**Job Requirements**:

- Degree holders with minimum 2 years shipping experience;
- Experience in key account management;
- Knowledge of containerized shipping.

**Personal characteristics**:

- Inquisitive mindset;
- Ability to manage and develop relationship independently;
- Persuasion and negotiation skills;
- Good communication skills;
- Conversant in English and Mandarin - spoken and written;
- Able to multitask, prioritize, and manage time efficiently;
- Goal-oriented, organized team player;
- Creative and positive mindset;
- Self-motivated and self-directed.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for

Please submit your updated and comprehensive CV in **MS Word Format ONLY **with full career details with recent photograph, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:
**What our client offers**

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

**Personal Data Protection Statement for Job Applicants**

**Thank you**

**THOMAS CHAN | CEI No: R1766693 | Benchmark Staffing Solutions | EA Licence: 21C0679 | UEN: 53435609E