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Customer Service Officer
2 weeks ago
**About the role**
Join Origin Herbal Hair Treatment Pte Ltd as a Customer Service Officer and be the face of our growing business. In this full-time, customer-facing role based in the Kaki Bukit East Region, you will be responsible for providing exceptional service and support to our valued clients. With a strong focus on building lasting relationships, this role is integral to the success of our business.
**What you'll be doing**
- Providing professional and friendly customer service to address customer concerns and queries
- Maintaining accurate and up-to-date customer records and documentation
- Resolving customer complaints and escalating issues when necessary
- Providing product information and recommendations to customers
- Assisting with order queries, returns and exchanges (Occasionally for E-commerce)
- Contributing to the continuous improvement of customer service processes and procedures
**What we're looking for**
- At least 1 year of experience in a customer service or call centre role
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving and conflict resolution skills
- Proficient in using computer systems and customer relationship management (CRM) software
- A positive, patient and professional attitude
- A team player with a strong customer-centric focus
- Able to communicate in English and Mandarin (We have many elderly mandarin speaking customers for call ins)
**What we offer**
At Origin Herbal Hair Treatment Pte Ltd, we value our employees and are committed to providing a supportive and rewarding work environment. As a Customer Service Officer, you can expect:
- Competitive salary and benefits package
- Opportunities for career development and advancement
- Ongoing training and development to enhance your skills
- A collaborative and inclusive team culture
- Health and wellness initiatives to support your wellbeing
**About us**
Origin Herbal Hair Treatment Pte Ltd is a leading provider of quality hair care products and services. With a focus on natural and sustainable ingredients for their signature treatment, we are dedicated to helping our customers achieve healthier, more beautiful hair. As a growing business, we are committed to providing exceptional customer service and creating a positive impact in the communities we serve.