Customer Success Manager
3 days ago
**Why Join Us?**:
The Customer Success Manager will report directly to the CSM APAC leader and play a pivotal role in Cyberint's global expansion strategy, positioning us as the premier cyber intelligence provider globally.
Be part of a dynamic team committed to redefining cybersecurity. At Cyberint, your expertise shapes the future of digital defense.
**Key Responsibilities**:
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for Cyberint's clientele across the Americas, ensuring optimal satisfaction and value realization.
- Champion customers' interests within Cyberint, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.
**Qualifications**:
- Minimum of 6 years in a customer-centric role within B2B sectors.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Prior experience in account management and/or commercial roles.
- Comprehensive understanding of the cybersecurity landscape.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- **Proficiency in English** (Speaking, Reading, Writing) is essential; proficiency in Mandarin is considered a distinct advantage
- Bachelor's degree in Engineering or a relevant discipline.
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