Policy Enforcement Manager, Suicide and Self-harm

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 4 years of experience in operations (e.g., scaled/sales operations, vendor management, process/organizational development, etc.).

Preferred qualifications:

- Experience with SQL and/or spreadsheet software.
- Experience identifying abuse trends or working in news/policy.
- Experience with project management working with internal/external partners.
- Experience working in fields related to suicide prevention and mental health (e.g., researcher, clinician, social worker, non-profit, etc.).
- Ability to build relationships with cross-functional stakeholders to drive consensus across geographies.
- Excellent analytical, influencing, and communication skills, and business judgment.

**About the job**:
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Suicide and Self-Harm Policy Enforcement Manager, you'll be responsible for working with global teams to prevent violative content from appearing on the site, and build a safer online experience for all users around the world. You will be a key player in ensuring that we improve our understanding of trends and risks to content safety on YouTube. This includes understanding the abusive patterns of bad actors to help prevent and remove offensive content as quickly as possible, as well as helping identify high quality information that may help users in need.

You'll evaluate abuse trends and quality with the vendor operations teams, and you'll develop creative solutions to address quality, workflows and processes. You'll also review decisions about the appropriateness of different content, including considerations of cultural sensitivities. You will be a problem solver, action-oriented, and able to turn learning into succinct, actionable stories that often bridge the gap between technical and non-technical teams.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

**Responsibilities**:

- Track and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.
- Manage content escalations, providing data
- and content-driven insights and implementing solutions.
- Review graphic, controversial, and offensive content in-line with YouTube’s Community Guidelines.
- Research and stay up-to-date on key trends and suspicious patterns across policy areas.
- Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, think strategically, and keep our users safe while protecting free speech.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.