Global Account Manager

1 week ago

Singapore Singtel Full time

**Global Account Manager**:
**Date**:9 Oct 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

**Make an Impact by**:

- Build and maintain strong relationships with key stakeholders in global accounts, fostering and developing CXO-level customer relationships to enhance customer retention.
- Serve as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly.
- Identify opportunities for growth, including upselling and cross-selling products and services to increase sales revenue.
- Develop and implement strategic account plans that align with the client’s business planning.
- Work closely with various internal teams to ensure a cohesive approach to account management.
- Lead negotiations for contracts and pricing with global clients.
- Proactively identify and address issues that may impact client satisfaction or account performance.
- Demonstrate expert knowledge of technology trends and differentiate the unique value delivered through Singtel’s offerings within this domain.
- Achieve high customer satisfaction with decision-makers and play a key ambassador role for Singtel.
- Meet financial KPIs and develop strategic plans to execute and exceed sales targets.
- Exhibit independence, self-starter qualities, and a strong drive to succeed.

**Skills for Success**:

- Diploma or Degree with 5 or less year in sales experience.
- Proven experience in account management, sales, or business development, preferably in a global context.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Strong analytical and problem-solving abilities.
- Knowledge of ICT and telecommunications preferred.
- Sales-driven mindset with a strong focus on achieving targets and driving revenue growth.
- Possess strong leadership skills to guide and influence teams and clients effectively.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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