Network Operations Engineer
2 weeks ago
**Responsibilities**:
- Improve relationship with customer to understand in a better way their network to provide quicker and more effective results to their requests.
- Customer-specific designated support at network level.
- Possess detailed knowledge of customer network, critical sites, operating procedures asagreed upon with customer.
- Established rapport with customer personnel.
- Escalation support for critical network outages and complex network issues.
- Established Technical Relationship to support customer network operations.
- On-site visits.
- Able to assist in maintenance window coverage.
- Regular scheduled review of open Service Requests working with Cisco TAC engineer toachieve a faster resolution.
- Holistic technical management of recurring network problems.
- Enhanced service delivery capability through broad understanding of customer’s operationalneeds and integration with assigned Cisco Services team.
- Improve communication with other functional groups within Technical Services and Salesteam to focus on customer success.
**Required**:
- Good troubleshooting skills of problems in the Wireless domain is **mandatory**:
- Proven hands on experience with Cisco’s AireOS 5500 series & 8500 series WLCs, and Cisco’sWave 2 Aironet Access Points is **manadtory**:
- Strong background and familiarity with Cisco’s Prime Infrastructure product is **manadatory**:
- Experience with Cisco’s CAT9800 WLCs and WiFi6 APs is an advantage.
- Proven hands on experience with the Cisco Connected Mobile Experience (CMX) product, andphysical appliances MSE3365 or Cisco 3375.
- Experience with Cisco’s DNA-C (DNA Center) is an advantage.
- Hands on experience with **Cisco’s StarOS **based products is an advantage
- Good knowledge of Mobile Packet Core architecture, interfaces, procedures and protocols,such as: Radius, Diameter Credit-Control, Billing ,Packet inspection & classification
- Cisco Routing and Switching/Networking experience and related certification will be a plus factor but not mandatory
- He/She will support remote or on-site troubleshooting as required. He/She expect to lead the customer and internal technical discussion including troubleshooting and bridging/coordination with TAC and R&D/BU as needed.
- Have strong interpersonal communication skills with the ability to elaborate complex technologies to a broad based audience.
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