Account Coordinator

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Job Details

Kantar

Insights Division

Account Coordinator

Singapore

Purpose:
The Account Coordinator reports to the Business Unit Lead and enables the team to work optimally with internal and external partners to deliver research programs in the most efficient way.

The Role:
Project Management
- Manage internal project kick off meeting with sales, panel and programming to review materials, finalize all project requirements and determine timelines and schedules. Work directly with the client to review all project materials and schedule and make changes as needed.
- Take an active role in planning, co-ordinating and supervising client projects to ensure timely and detailed delivery.
- Support the client servicing team by facilitating account and project documentation between global and local account teams.
- Facilitate new business development by accurately completing RFQ forms and ensure timely receipt of quotes from Pricing department

Client Management
- Collaborating closely with clients on project related matters involving project inputs and meetings & presentation schedules
- Demonstrate confidence and good interpersonal skills when responding to basic client queries and sharing monthly deliverables
- Keep track & consolidate additional client requests with support from the team and ensure these are sent out as committed
- Record client discussions
- Send and track client satisfaction surveys

Finance administration and tracking
- Ensure Finance processes are followed through:

- Client Contracts
- Purchase Orders
- Billing
- Updating Pricing Tool
- Monitor costs throughout projects and flag to Project Team when project budget has exceeded
- Maintaining and updating the pipeline and project dates in the finance system
- Supporting the Team Leader on the detailed inputs to the mid-month forecasting system

Team resource and prioritization
- Use tools to monitor projected workload and utilisation rates of team members each week to Team Lead
- Identifying potential pinch points and calling out to Team Lead if resource is likely to be either constrained or under utilised

Key Capabilities
- Desire to work in a highly ambitious, fast-paced, and changing environment;
- Strong interpersonal, project and time management skills with ability to prioritise
- Critical thinking and problem solving skills;
- Attentive to detail, proactive and voices out, multitasker
- Strong interpersonal and communication skills with the ability to build and manage relationships with team members of all levels- Knowledge of research methodologies and concepts is a definite advantage

JOIN US

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Location

Singapore, Scotts RoadSingapore

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.