Desktop Engineer

4 days ago


Singapore Xcellink Pte Ltd Full time

**The Company**:
A multinational information technology and electronics company.

**The Role**:
As a Desktop Engineer (EUC Support), you will be responsible for the following: The broad area of your job responsibilities will cover the following:

- Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.

**Requirements**:

- Nitec/Higher Nitec / Diploma in an IT-related discipline.
- At least 2 year(s) of working experience in the related field is required for this position.
- At least 1 years of EUC support experience.
- At least 1 years of devices implementation/migration/support experience.
- Good analytical and problem-solving skills.
- Good communications skills (both verbal and written).
- Possess initiative with positive working attitude.
- Excellent customer service skills.


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