Desktop Engineer

1 week ago

Singapore GOLDTECH RESOURCES PTE LTD Remote Work Freelance Full time

Responsibilities: Provide first and second-level support to end-users for desktop and laptop issues (hardware, software, networking). Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications. Diagnose and resolve desktop hardware, software and networking issues to minimize downtime. Ensure desktops and laptops are compliant with the company's security policies, including patching, antivirus software and system updates. Set up and configure user accounts, permissions and profiles within the IT environment. Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources. Deploy software applications and system updates via remote deployment tools and scripting. Document all support tickets, technical procedures and configurations for future reference and knowledge sharing. Perform routine checks, preventive maintenance and repair of desktop equipment. Work with other IT staff to assist in projects related to desktop deployment, migrations and upgrades. Assist and train users on desktop software, best practices and troubleshooting procedures. Required Skills & Qualifications: 2+ years of experience in desktop support, IT helpdesk, or similar technical roles. Strong knowledge of Windows (7, 10), macOS and Linux desktop environments. Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues. Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.). Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues. Experience using remote desktop tools and software deployment technologies. Experience with Active Directory for user management, group policies and permissions. Strong interpersonal and communication skills, with the ability to interact effectively with end-users. Ability to quickly diagnose and resolve technical issues under pressure. Please send your detailed resume in MS Word format to with Education Level Working experiences Each employment background Reason for leaving each employment Last drawn salary Expected salary Date of availability

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