Director of Global Community
1 week ago
**Position Overview**:
**Key Responsibilities**:
- Lead global community operations across Discord, Reddit, Facebook, X, and other platforms.
- Manage VIP user programs, including tiered service standards and high-touch engagement for top players.
- Coordinate multilingual community teams (EN/JP/KR/AR) to deliver localized player experiences and support.
- Build and implement user feedback loops to inform product teams on player pain points and feature requests.
- Introduce and optimize tools (AI-driven and manual) for automation, analytics, and sentiment tracking.
- Collaborate with publishing, marketing, and product teams to execute launch, event, and content campaigns.
- Champion user satisfaction and community health metrics globally.
**Qualifications**:
- 8-10 years of experience in global gaming operations, community management, or publishing.
- Hands-on experience managing community platforms and high-value player segments.
- Strong cross-cultural communication skills and ability to operate across multilingual regions.
- Fluent in English and Chinese; familiarity with Japanese, Korean, or Arabic markets is a plus.
- Bachelor’s or Master’s degree in Law, Economics, Marketing, or related fields.
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