Partner Success Manager

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

Responsibilities
- Partner with sales teams to accelerate Business Messaging revenue growth for our enterprise clients, enable technological capabilities and accelerate solution adoption by leveraging Business Partners.
- Support enterprise clients integration to Business Partners’ Business Messaging solution including project management, client stakeholder management, identifying and advising technical requirements & optimisations.
- Assist clients navigate operational changes and facilitate additional vendor integration into the business messaging solution.
- Conduct ongoing analysis on set-up of partner solution & Business Messaging ads to improve performance and optimize towards desired business outcomes.
- Work as part of a core Business Messaging taskforce and navigate multiple internal XFN stakeholders across Business Messaging to ensure alignment and help further the sales engagements around Business Messaging.
- Report on progress, communicate internally and externally, identifying and highlighting opportunities for improvement and growth.

Minimum Qualifications
- 5+ years' direct experience of consultative solution selling / digital customer success in the online advertising or marketing technology industry or equivalent
- Experience working with / managing strategic business partners & clients
- Demonstrated experience to operate at scale across multiple teams and initiatives
- Experience of analyzing complex business problems and presenting technology solutions for these at multiple levels from C-level through to functional managers
- Experience working effectively and cross-functionally with peers and managers, both internally and externally
- Exceptional execution/project management experience and quantitative/analytical skills
- Understanding / familiarity working with technical integrations such as API
- Strong communication skills and high level of attention to detail
- Native Fluency in Vietnamese or Thai Language

Preferred qualifications:

- PMO experience
- UX/UI experience



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