Senior Executive, Recreational Nodes Unit

Senior Executive, Recreational Nodes Unit (RNU)

**Overall Job Purpose**

Assist Manager and Assistant Manager, Recreational Nodes Unit (RNU) in conserving and management of heritage assets in Sentosa and work with key stakeholders to scale up the rich heritage offerings to our guests. To ensure high standard of guest service at all times and coordinate day to day operations for the Recreational Nodes namely Animal Encounters, Fort Siloso and Skywalk (National Mounument), Sentosa Nature Discovery (SND), as well as assisting to harmonize the education, conservation, tour guiding and outreach programs within the recreational nodes.

PRIMARY RESPONSIBILITIES
- Conduct inspections and liaise with government agencies and state holders to ensure that heritage sites are in satisfactory condition in accordance to preservation guidelines and operation of recreational nodes are efficiently-run according to work plan and standards.
- Coordinate and facilitate sprucing up of the heritage sites according to the guidelines that are sensitive to the historic context in consultation with internal and external stakeholders
- Manage and oversee the coordination of daily operation
- Follow up on problems reported and decide on timely and appropriate solutions and preventive measures
- Gather feedbacks from teams and initiate improvements in operations, procedures and service standards
- Liaise with other departments on events/activities to be held at the recreational nodes. Provide support to ad hoc events and outreach programmes organized by Environmental Management
- Ensure in content management and quality check for the programmes/ guided tours to be held within or outside Recreational Nodes - Handle administrative duties e.g. OT claims, end to end process of procurement, etc - Coordinate and maintain record for all corrective and preventive maintenance within the recreational nodes
- Facilitate information flow and feedbacks between manager and team
- Manage communication mediums between guests and recreational nodes
- Managing cross deployment of staff within the all the recreational nodes
- Coordinate and work closely with government agencies, state holders and island partners to manage the nodes.
- Gather feedbacks from teams and initiate improvements in operations, procedures and service standards
- Handle administrative duties e.g. proper filing and record keeping in accordance with guidelines
- Complete any other duties assigned from time to time

**SECONDARY RESPONSIBILITIES**
- Provide support to ad hoc events and outreach programs organized by Sentosa Development Corporation
- Coordinate and provide support for harmonizing and driving show excellence and experiential requirements for future new recreational nodes
- Identify hazards and liaise with respective parties to rectify it for safety of our guest and ourselves
- Conduct regular inspections and audits to ensure that smooth operation of recreational nodes in accordance to guest service and operational standards as defined by Sentosa Development Corporation
- Handle administrative duties e.g. submission of visitorship, reports, checklist and part-timers’ payroll
- Plan and provide proper guidance and training to team members for wildlife management and caring of Animal Encounters’ animals
- Plan and communicate with respective units and departments and island partners to provide all necessary logístical support for human and wildlife conflicts
- Managing cross deployment of staff within all the recreational nodes

**REQUIREMENTS**
- Diploma in any discipline, preferably in Tourism Field of Study with at least 2-3 years experience in service/hospitality industry, attractions management, heritage related works etc.
- Possesses experience in leading a small team. A team player and who is able to communicate well with relevant stakeholders and government agencies.
- Preferably possesses Class 2B or Class 3 Driver’s License
- Possesses good analytical and conflict resolution skills in guest engagement
- Multi-tasking capabilities and willingness to go the extra miles
- Experience in guest service and hospitality
- Very keen interest and passionate in cultural and heritage related topic will be an added advantage
- Some experience in content development and execution offend to end guided tours/programmes or delivery of guided tours will be an added advantag