Senior Relocation Consultant

Position Summary

The Senior Relocation Consultant (SRC) is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients’ policies and benefits.

He/She will act as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees while maintaining the highest levels of customer service.This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for SIRVA Relocation.

Functions and Responsibilities

80%

Essential functions & responsibility
- Under the allocation from the client, administer and manage the process of the relocation for the assignee and family from their pre-decision trip to arrival through to settling in and ongoing support management. This may also include services like preview trip, home search, school search, settling in and repatriation.
- Administer initiating documentation from clients and establish (and maintain) paper and soft files.
- Make timely contacts with SIRVA internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs)
- Coordinate with all internal departments/functions to ensure successful assignee experience.
- The SRC is expected to remain up to date on local as well as expatriate issues in the international community including but not limited to, knowledge about housing market (basic knowledge), international schools, recreation, health issues, public transportation, groceries, ‘Expatriate’ activities, domestic help etc.
- The SRC is expected to maintain inventories of SIRVA Relocation reference materials for the Expatriate ‘Welcome Kit’ and to keep abreast of useful information that is deemed beneficial for the destination service program
- Maintain good relationships with international schools (administrators) and to be updating international schools occupancies and participating in schools’ invitations to ensure we have full knowledge on the school curriculums.
- Educate assignees or internal consultants on minor relocation issues as these relate to transferring family, communicate with Client HR (where applicable) regarding exception management specific to individual assignees, including recommendations on specific exceptions to policy; providing status updates, and keeping client HR abreast of issues and solutions that arise such that the Client is not ‘blindsided’;
- Work according to the requirements of the Company Quality System.
- Report real and potential problems, as well as any unsatisfactory practices, to your manager for action.

15%

Supplier Management & Data Integrity
- Maintain the Relocation Database -SMARTS / Service Engine
- Manage the 3rd parties providers like field consultants, car rental companies etc and liaise with them in coordination of the destination service program for the transferring assignee and family member(s), where applicable.
- Provide SIRVA Relocation reports as requested.

5%

Process improvement
- Provide leadership, support and guidance to other team members
- Mentor and lead the team by providing guidance and assistance as required ensuring that contractors’ and clients’ matters are dealt with in a timely and cost-effective manner
- Train / coordinate / conduct appropriate training on SMARTS / Service Engine for team members
- Participate in client/prospect visits and presentations, where required

Qualifications and Preferred Skills
- 5-7 years experience in real estate, relocation or similar industry
- Excellent communication and diplomatic skills: preferably with experience in living abroad and / or communicating with all levels of employees, and across cultures.
- Prefer fluent English speaker plus one or more languages
- Must have a strong customer service background with ability to build relationships, proven skills in project and service partner management are required.
- Must be a Team player and self-starter with initiative and drive

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We ev