Assistant Manager/senior Executive, Assessor Management

3 days ago

Downtown Core, Singapore Agency for Integrated Care Pte Ltd Full time

**Job Role**

You will be part of the Assessor Management in Client Grants to uphold fair and professional standards among MOH-accredited severe disability assessors, thereby instilling community confidence and ensuring eligible care recipients receive necessary financial assistance through AIC.
- Compliance Management
- Collaborate/lead the development and implementation of new governance frameworks and quality assurance processes for disability schemes.
- Coordinate clinical guidance for disability assessment reviews. This includes responsibilities such as investigating, and proper follow-up on instances of non-compliance.
- Assessor Management
- Collaborate with various departments and agencies on all matters related to assessors and training programs. This includes responsibilities such as managing staffing submissions, developing, and maintaining operational framework and creating SOPs.
- Stakeholder Communication
- Identify and engage relevant stakeholders at different levels for each project, while establishing a centralized communication system to ensure transparency. This includes proactive in seeking input, gather feedback, and address any concerns.
- Case Management and Reporting
- Address all queries related to assessors, including but not limited to system outage, and training, to ensure high level of customer satisfaction.
- Perform secretariat duties and any other ad-hoc assignments.

**Job Requirements**
- A degree holder, preferably with some audit background on healthcare organisations.
- Relevant experience in grant operation management in public sector or private sector in health or social care industry in back office or grant management operations is preferred.
- A good team player and willing to embrace and manage change.
- Possess good communication skills, both written and verbal, to clearly articulate the intent.
- Pays attention to details, proactive, resourceful, multi-tasking and enjoys analysing data.
- Possess good logical thinking and works well with ambiguity.
- Able and be comfortable to do presentations.

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