Business Support Management

**JOB DESCRIPTION**
Our Business Support Management (BSM) team is tasked with a variety of business administration and control responsibilities, and provides general support of day to day business functions. We are a function within Commercial & Investment Bank (CIB) Finance & Business Management organization.

As a Business Change Manager - Associate within Business Support Management, you will be responsible for administrative and control-focused support to our CIB business. You will collaborate with people across all levels and multiple lines of business to execute deliverables e.g., Business Managers, CIB BSM global counterparts, and Internal Business Partners such as Business Control, Compliance, Human Resources, and Technology.

**Job responsibilities**
- Implement controls including consecutive leave, physical access management, business resiliency support, centralized policy and procedure
- Communicate and coordinate implementation of firmwide policies and changes in strategy; Partner with regional and global teams to ensure business initiatives are achieved
- Coordinate Real Estate matters including space planning, move management and location strategy; Represent CIB in firmwide and regional real estate strategy reviews and execution of associated logistics; Liaise with Global Real Estate and Facilities on projects and day to running of our locations
- Ensure accuracy of headcount projections used in space planning; Prepare reporting and analytics on our headcount and real estate footprint; Manage space assignments to optimize the utilization
- Analyze operational changes and assess the change impact. Analyze and summarize data for presentation and interpretation
- Assist in day-to-day issues that arise e.g., seating constraints and Tririga/data issues
- Handle ad-hoc requests from business related to technology, real estate, resource allocation etc. Plan and oversee ad-hoc projects from execution through completion. Respond to audit and compliance queries

**Required qualifications, skills and capabilities**
- Bachelor's degree
- Minimum of 5 years of experience, preferably in Investment Banking
- Ability to implement new processes, escalate issues and communicate with influence
- Ability to analyze processes and issues: troubleshoot, make connections, leverage data and problem solve
- Experience in operating across multiple locations, with different languages, customs and backgrounds
- Strong control mind-set and attention to detail

**Preferred qualifications, skills and capabilities**
- Work independently whilst also operating effectively in a team based environment
- Demonstrate strong attention to detail, self-starter, prioritize and manage a demanding workload
- Strong Microsoft Office capabilities especially excel and power point
- Develop relationships and demonstrate influence across a range of functions
- Previous working experiences of control functions would be valuable

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.