Senior Travel Consultant

7 days ago

Singapore BCD TRAVEL SINGAPORE PTE. LTD. Full time

**Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience and be part of BCD Travel Singapore's Corporate Operations team? If yes, you might be exactly the team member we are looking for.
**Your responsibilities**
- Fulfill corporate travel customers’ travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel
- Understand client’s preference and offer best options available in terms of pricing and routing
- Maintain high level of customer service by ‘Going the Extra Mile’
- Resolve or escalate customer’s complaints and general queries
- Plays a proactive role in communicating to Team Leader when encountering issues
- Work independently, exercising discretion and judgement to resolve problems
- Minimize errors and mistakes through attention to detail. Develop knowledge of procedures, products, rules and regulations
- Build and maintain relationships with clients at the relevant level

**We're looking for you if your profile matches the following**:

- Minimum 2-3 years of corporate travel experience.
- Have good grasp of the airline fares and knowledge of various travel products.
- GCE ‘O’ / ‘A’ Levels with IATA/UFTAA Diploma (ADV) an advantage.
- Good understanding of airfares constructions principles and ticket formats.
- Good oral and written communication skills in English.
- Pleasant and customer-oriented, ability to meet tight timeline.
- Creative thinking, able to think “out of the box”.
- Organized, self-motivated with the ability to prioritize.
- Knowledge of reservation systems (GDS) is essential.
- Maintain team spirit, teamwork and cohesiveness in the team to deliver results.
- Prior ticketing experience is highly preferred.
- Creative thinking, able to think “out of the box” and possess “Can-do” attitude
- To instill positive attitude among the team and be a role model through leadership by example

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