Senior Client Engagement Manager

Senior Client Engagement Manager (SVP) role is responsible to support a MNC bank with the following **Key Responsibilities:
Project Leadership and Strategy Implementation:

- Define, plan, and manage complex, integrated project workstreams across key strategic opportunities.
- Lead project planning, scheduling, and coordination to ensure timely delivery and high-quality outcomes.
- Develop and implement risk management plans to mitigate project risks and demand plans to ensure smooth project execution.
- Have a detailed understanding of the project budget and its drivers, while ensuring adherence to it.
- Be actively involved in contract negotiations along with legal teams to ensure adherence to internal policies, procedures as well as relevant laws and regulations.
- Oversee the contract execution process, ensuring all contractual obligations are met and aligned with project objectives.

Executive Communication and Reporting:

- Prepare and deliver executive-level briefings and materials to senior members of the team ensuring clarity and alignment with business objectives.
- Serve as the primary point of contact for executive stakeholders and internal teams (Sales, Product, Operations, Technology), maintaining continuous communication and transparency throughout project lifecycles.
- Facilitate executive-level meetings and presentations, articulating project status, challenges, strategic recommendations, and the progress of contract deliverables.

Stakeholder Engagement and Team Collaboration:

- Foster strong relationships with stakeholders at all levels of the organization to ensure alignment and support for project initiatives.
- Collaborate with cross-functional teams to gather and analyze business requirements, ensuring they are clearly defined and integrated into project plans.
- Lead regular governance forums where different aspects of the project delivery, SLAs, risk and control items and other points of escalations will be discussed.
- Provide leadership, direction, and coaching to relevant members of the project team, enhancing their capabilities, and ensuring high performance.

Continuous Improvement and Innovation:

- Continuously evaluate project processes and outcomes, identifying areas for improvement and innovation.
- Stay abreast of industry trends and technological advancements to incorporate best practices into project management, including refining business requirements gathering processes.

Accountability and Success Metrics:

- Take full responsibility for the engagement’s success, tracking performance metrics and adjusting strategies as necessary to meet business objectives.
- Ensure that all project deliverables meet the quality standards and strategic goals set by the organization, including the timely and accurate delivery of milestones and contract execution.

**Basic Qualifications**
- Bachelor’s degree with 10+ years of experience as a technology-focused Program Manager or in a similar leadership role in a financial services industry
- Good understanding of the various trade products and/or processes in the transaction banking space
- Demonstrated leadership in technical product or program management, with the ability to guide strategic initiatives.
- Prior experience managing large-scale, cross-functional projects, including building sustainable processes, and coordinating complex schedules.
- Prior experience developing high quality customer-facing presentations
- Experience with project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.

**Preferred Qualifications**
- Advanced project management certifications, such as PMP, Agile, or equivalent.
- 5+ years of experience in a role which requires regular client interactions
- Proven experience defining and managing KPIs/SLAs/Milestones to drive multi-million dollar businesses, with regular reporting to senior leadership.
- Track record of driving innovation at a strategic level within large organizations.
- Superior written and oral communication skills, particularly in executive settings.

The work location will be in the Changi Business Park, Singapore.