Executive, Online Operations

3 days ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

Role and Responsibilities

Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.

Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units

Customer Support: Collaborate with Customer Service team to resolve payment-related and manage customer requests on order refunds, cancellations.

Trade-in Management: Drive successful trade-in program execution by resolving customer issues efficiently and collaborating closely with vendors to address challenges such as device validation errors, incomplete submissions, and payment discrepancies.

Vendor Billing and SLA Management: Validate vendor invoices, reconcile transactions, and ensure compliance with service-level agreement to prevent billing discrepancies.

Process Improvement and Support: Identify process gaps and recommend improvements to streamline operations and reduce errors.

Fraud and Risk Governance: Support fraud detection processes by flagging operational anomalies and collaborating with relevant teams for resolution.

Skills and Qualifications
- Bachelor’s degree in Business, Supply Chain, or related field.
- Minimum 2-3 years of experience in eCommerce operations, order fulfillment, or vendor management.
- Strong problem-solving and organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in eCommerce tools and platforms, as well as order management systems (OMS), inventory management software, and data reporting.
- Excellent attention to detail and communication skills to collaborate with cross-functional teams.

Samsung Electronics’ environmental management philosophy derives from our core purpose of contributing to human life, with respect for nature. Our 2050 goal of net zero carbon emissions entails a reduction of Scope 1 and 2 emissions, making our products more energy-efficient, and maximizing resource circularity across the product lifecycle. To discover more, please visit our newsroom:
Samsung Electronics Announces New Environmental Strategy - Samsung Global Newsroom

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