E-commerce Manager

5 days ago

Singapore RMR INTERNATIONAL PRIVATE LIMITED Full time

The E-Commerce Manager drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology and infrastructural plans. He/She is also responsible for generating data-driven commercial insights and managing relationships with partners for the business. The E-Commerce Manager works in a fast-paced, digitally-centric environment where he/she oversees the end-to-end commercialisation and operationalisation of the E-Commerce business. The E-Commerce Manager is an energetic, collaborative and results-oriented team leader. He/She is technology-savvy with strong business acumen and is able to effectively manage multiple projects.
- Analyse new market trends, business opportunities and market segments in global and local landscape.
- Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
- Analyse service quality and customer satisfaction.
- Assess potential partnership prospects.
- Define and revise order fulfilment policies and procedures.
- Design business questions to be used for data mining and analysis.
- Develop a service recovery framework.
- Develop and implement roadmap for online store's functionality.
- Develop service operations.
- Develop, manage and measure performance of technology vendor relationships.
- Drive e-commerce sales performance.
- Encourage service innovation.
- Generate ideas and strategies based upon data-driven insights and recommendations.
- Implement e-commerce strategic and tactical programmes.
- Manage and review e-commerce operations and processes.
- Manage customer retention and loyalty programmes.
- Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
- Manage the procurement and implementation of new technologies.
- Measure order fulfilment and customer satisfaction performance.
- Monitor and review data mining and analytics tools.

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