Assistant Manager, Visitor Experience

3 days ago

Singapore National Heritage Board Full time

**What the role is**
- You are the hospitality ambassador of the National Museum and its sister museums Changi Chapel and Museum, and Reflections at Bukit Chandu. You are tasked to ensure our visitors enjoy their time at the museums and leave with a positive and lasting impression. You are responsible for visitor experience management across all the visitor touch points at the museums, oversee ticketing and revenue collection processes, manage a team of hospitality staff, volunteer management and also provide visitor reports and analytics. You are a team player who has a keen interest in the museum and heritage sector and would like to contribute to this vibrant and growing industry.

**What you will be working on**
- Support visitor services and operations across all the visitor touch points at the museums, including but not limited to front counter and gallery services, volunteer management, and visitor information on the museums’ digital channels - Work with a team of hospitality staff, comprising both visitor services officers and gallery sitters - Work with volunteers to support a wide range of museum operations including conducting guided tours and providing visitor services - Ensure smooth visitor access to the museums, clear way-finding and ease of use of features and facilities within the museums - Promote exhibitions and programmes to visitors in the museums - Monitor and implement ticketing and visitor analytics systems to ensure ease of issuing admission tickets and tracking visitor entries - Provide regular reports and analytics on visitor numbers and patterns to the museums and various galleries/exhibitions - Handle visitor feedback and provide service recovery - Facilitate adhoc requests and group visits to the museums - Administrative and financial management as necessary

**What we are looking for**
- Preferably at least 3 years of relevant working experience, preferably in the hospitality and/or arts and heritage sectors - Strong leadership, highly independent, resourceful - Possess excellent interpersonal, communication and development skills - Self-motivated, results orientated and full of drive - Able to confidently cultivate positive relationship with advocates and volunteers for the museum - Able to work irregular hours when required

  • Manager, Visitor Experience Services

    3 days ago

    Singapore Tan Tock Seng Hospital Full time

    Overview Family Group: Administration. Reporting to the Assistant / Deputy Director, Hospitality & Environmental Services, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals). You will be leading and managing an Executive team and Patient Information Associate (PIA) team in...

  • Visitor Experience Svcs, Manager

    5 days ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration Reporting to the Assistant / Deputy Director, Hospitality & Environmental Services, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals). You will be leading and managing an Executive team and Patient Information Associate (PIA) team in HealthCity...

  • Manager, Visitor Experience Services

    2 days ago

    Singapore National Healthcare Group Full time $90,000 - $120,000 per year

    Family Group: AdministrationReporting to the Assistant / Deputy Director, Hospitality & Environmental Services, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals). You will be leading and managing an Executive team and Patient Information Associate (PIA) team in HealthCity...

  • Sr/ Executive, Visitor Experience Services

    5 days ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration The Challenges You will assist the Manager, Visitor Experience Services and Director of Hospitality, Environmental Services in achieving the department and Hospital’s strategic goals and objectives. You will lead a team of Service Ambassadors in delivering excellent customer service standards, engaging visitors and providing...

  • Executive/ Senior Executive, Visitor Experience

    1 week ago

    Singapore Singapore Art Museum Full time

    COMPANY DESCRIPTION Singapore Art Museum opened in 1996 as the first art museum in Singapore. Also known as SAM, we present contemporary art from a Southeast Asian perspective for artists, art lovers and the art curious in multiple venues across the island, including a new venue in the historic port area of Tanjong Pagar. SAM is building one of the world's...

  • Museum Facilitator, Visitor Experience

    1 week ago

    Singapore Bullworks Pte Ltd Full time $40,000 - $60,000 per year

    Jobs descriptionThe Museum Facilitator, Visitor Experience & Marketing Executive will facilitate museum programs, engage visitors and promote the museum through marketing efforts.Duties & responsibilitiesFacilitation & Visitor EngagementDeliver guided tours and educational programs for diverse audiences, including preschoolers, students, and the general...

  • Visitor Experience Ambassador

    1 week ago

    Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

    **Job Description**: **Part-time position** Daily Operations of Front-end Operations and Stations Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can; Guest Service Associate - Performs front-end...

  • Visitor Experience Ambassador

    5 days ago

    Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

    **Job Description**: **Part-time position** Daily Operations of Front-end Operations and Stations Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can; Guest Service Associate - Performs front-end...

  • Visitor Experience Ambassadors

    4 days ago

    Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time $40,000 - $60,000 per year

    Duties and ResponsibilitiesTo create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM's narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.Represent Singapore Air Force...

  • Service Officer(Visitor Management)

    2 weeks ago

    Singapore WSH EXPERTS PTE LTD Full time

    **Job Description & Requirements** **Responsibilities** - Stand, greet and smile to welcome all visitors and provide visitors with advice on proper conduct at the Gate or Visitor Services counter or during Roving; - Perform counter duties and housekeeping in accordance with standard operating procedures - Answer or redirect enquiries over telephone or...