Assistant Supervisor, Visitor Experience

3 days ago

Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

As a key member of the Museum's operations team, the Assistant Supervisor (Visitor Experience & Operations) plays an essential role in delivering excellent front-of-house service, managing daily operations, and supporting events, outreach, and volunteer engagement. You will also help ensure the show readiness of the Museum, supervise FOH staff and volunteers, and act as the Duty Manager when required.

**THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE**

**Responsibilities**:
Front-of-House & Visitor Experience
- Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.
- Support ticketing and admissions operations, including memberships and visitor tracking.
- Conduct guided tours and support educational programming, workshops, and tours.
- Assist visitors with special needs, ensuring accessibility and inclusion.
- Maintain safety and security awareness, responding appropriately to incidents or emergencies.
- Oversee parking and traffic management for group visits and special events.

Museum Operations & Event Management
- Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.
- Support public engagement events, outreach activities, and signature programmes through detailed scheduling, logistics coordination, inventory planning, and vendor management.
- Supervise and schedule FOH staff, contract labour, and volunteers for events, operations, and outreach.
- Maintain the Museum's master calendar in coordination with other departments.
- Liaise with facilities management to ensure readiness and issue resolution.

Volunteer & Stakeholder Engagement
- Coordinate volunteer engagement and deployment for both in-museum and outreach events.
- Provide training and supervision to volunteers and casual staff to ensure quality service delivery.Any other tasks/projects as assigned by the Company from time to time.

**Job Requirements**:

- Higher NITEC or Diploma in Events Management or related fields.
- Minimum 5 years of experience in events planning, operations, or visitor services, preferably in a museum or cultural setting.
- Physically able to support operational duties, including exhibit setups, crowd control, or logistics handling.
- Availability to work from Tuesdays through Saturdays, including public holidays and occasional evenings.
- Strong communication and interpersonal skills with a passion for service and public engagement.
- Self-directed, resourceful, and calm under pressure.
- Strong organisational, scheduling, and time management skills.
- Able to work independently and as part of a team.
- Interest in naval history, heritage, or museums is a plus.
- First Aid/BizSafe Level 2 certification is an advantage.
- Willing to travel for off-site events when required.

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