Executive/ Senior Executive, Visitor Experience

2 weeks ago

Singapore Singapore Art Museum Full time

COMPANY DESCRIPTION
Singapore Art Museum opened in 1996 as the first art museum in Singapore. Also known as SAM, we present contemporary art from a Southeast Asian perspective for artists, art lovers and the art curious in multiple venues across the island, including a new venue in the historic port area of Tanjong Pagar.

SAM is building one of the world's most important public collections of Southeast Asian contemporary art, with the aim of connecting the art and the artists to the public and future generations through exhibitions and programmes. SAM is working towards a humane and sustainable future by committing to responsible practices within its processes.

DESIGNATION : Executive/ Senior Executive, Visitor Experience

RESPONSIBILITIES
To support Singapore Art Museum's Front of House operations; by delivering quality customer service, ensuring pleasant visitor experience, handling enquiries, and supervising a team of Visitor Experience Officers.
- Prepare exhibition spaces for daily operations (including weekends and public holidays).
- Conduct daily briefing.
- Handle enquiries and requests from the public, including visitors and guests.
- Ensure good customer service and visitor experience at exhibition sites. Deliver service recovery, if necessary.
- Uphold admission guidelines and encourage positive visitor etiquette.
- Handle on-site incidents, if any.
- Collate feedback from visitors.
- Collect information on visitorship.
- Check and replenish marketing collaterals.
- Staff Information Counter at exhibition sites, when required.
- Assist the Manager to deploy and supervise a pool of Visitor Experience Officers.
- Ensure daily artwork checks are done, perform basic artwork troubleshooting, and report artwork status.
- Promote active communication and information sharing to facilitate operational effectiveness and efficiency.
- General Front of House support.
- Reconcile daily ticketing revenue, if venue is ticketed.
- Ensure all is in good order at exhibition spaces at the end of each day of operation.

QUALIFICATIONS
- Minimum Diploma holder.
- Working experience in customer service is an advantage.
- Prior experience working at a museum is an advantage.
- Able to handle point-of-sale transactions.
- 5-day work week.
- Able to work on rotational schedule; including late evenings, weekends and public holidays.
- Travel to exhibition spaces sited across Singapore.

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