Operations Support Executive
1 week ago
**RESPONSIBILITIES & TASKS**:
- Act as escalation point to support IT engineers and Helpdesk enquiries
- Provide guidance to IT Support Engineers and Helpdesk
- Render ad hoc user support such as end user computers, software, and other IT related situations
- Perform administrative tasks via Microsoft 365 Admin Center (Intune, MDM, SharePoint & Teams)
- Conduct and maintain updated inventory of computer assets (desktops, laptops, etc)
- Collaborate with business users to research and deploy new technologies
- Establish, create new or revise existing policies, processes and procedural documentations
- Collaborate with different business departments to support company events and VIP meetings
- Manage and render IT support to OpCos
- Willing to travel and support different office locations in Singapore
- Any other ad hoc tasks assigned by supervisor
**REQUIREMENTS**:
- 3 years of related IT experience
- Minimum a Diploma/Degree in Information Technology / Engineering, or relevant qualifications.
- Preferably ITIL v4 Foundation certified
- Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Center
- Basic knowledge of Active Directory, Exchange and SCCM
- Good knowledge of Windows 10 and 11
- Powershell and Windows scripting is an added advantage
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