Customer Experience Executive
6 days ago
**Our Team**
Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With
a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will
empower future pop culture brands with an end-to-end supply chain of digital and phygital
collectibles, including artist development and incubation, proprietary IP operation and
providing global consumers access to new D2C experiences.
Mighty Jaxx partners with the greatest creative talents in the world, as well as top global
brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,
Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90
countries worldwide.
We are proud to be an equal opportunity employer with a diverse, inclusive work
environment and encourage our employees to bring their authentic, fun-loving, and
high-energy selves to the workplace.
**The Job**
***
and behaviours in the organisation transversally. He/she must be passionate about
creating a positive customer experience, and a strong believer in the fact that positive
customer experience is critical to Mighty Jaxx’s success. This is a pivotal role for Mighty
Jaxx, and presents a unique opportunity for professional growth within the organisation.
**Responsibilities**
Facebook, Instagram, or other social media channels or platforms
- Collaborate with key internal stakeholders to promptly investigate issues and
respond to customers within specified timeframes
- Ensure compliance with service recovery protocols, and suggest improvements
- Oversee and optimise customer journey from the point of purchase to continued
- engagement, ensuring a seamless and positive experience- Implement strategies to enhance customer satisfaction scores and loyalty
- Lead initiatives relevant to Customer Experience (CX), with a focus on revenue
generation through online platforms and social media
- Act as a community manager for Mighty Jaxx’s social platforms: Discord, Instagram,
Facebook, TikTok, YouTube etc - to engage with customers, create hype for new
launches, and flag out upcoming launches
- Collaborate with internal e-Commerce, Marketing and Sales teams to identify
opportunities for upselling and cross-selling
- Develop and implement crisis management plans to address issues that may impact
the customer experience
- Work closely with cross-functional teams to ensure effective and timely resolution
during crisis situations
** Requirements**
- Proven track record of successfully implementing strategies that drive revenue
growth
- Familiarity with the consumer goods industry would be a bonus
- Proficient in leveraging online platforms and social media for revenue generation
- and customer engagement- Experience in planning and executing crisis management strategies
- Strong analytical skills to assess customer data and market trends
- Willingness to adapt to changing market dynamics and evolving responsibilities
- Understanding and appreciation of cultural differences, with the ability to tailor
- customer experience strategies for diverse markets- Knowledge of Zendesk software is a bonus
- Self-suffcient and proactive in providing recommendations to improve processes
- Ability to remain calm and make effective decisions during high-pressure situations
- Excellent verbal and written communication skills
- Ability to communicate effectively with internal teams and external partners
by our People team.
-
Customer Service Executive
12 hours ago
Hougang, Singapore REFINE PRINTING PTE. LTD. Full time1 year exp **Roles & Responsibilities** **CUSTOMER SERVICE EXECUTIVE (E-COMMERCE)** We are looking for individuals with these characteristics: - Good Customer Service Skills - Able to converse English & Chinese (in order to liaise with English & Chinese speaking customers) - Able to use Microsoft Excel & Word - Attentive and able to focus on the...
-
Customer Service Executive
2 weeks ago
Hougang, Singapore A-Smart Holdings Ltd Full timeJob Description: - Corporate account servicing - Provide customer service and act as the liaison between the client and the Company - Liaise closely with internal and external parties in conceptualizing and executing of print projects - Final authority to interfere at any production stage on product quality issues - To approve work done by in-house artists...
-
Customer Solutions Executive
2 days ago
Hougang, Singapore WS Audiology APAC Full time**About WSA** Every day our 12,500 colleagues in 130 markets help millions of people regain and benefit from the miracle of hearing. Going beyond together, we achieve annual revenues of around EUR 2.3 billion. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing...
-
Customer Support Representative
2 days ago
Hougang, Singapore Advanced Energy Industries, Inc Full time**RESPONSIBILITIES** - Takes responsibility for fully supporting customer from quote to invoice process. - Coordinates frequently with local and remote AE Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a postivie customer experience. - Uses...
-
Full Time Florist with Experience
1 week ago
Hougang, Singapore Floral Garage Full time**Floral Garage Singapore is blooming and we are hiring!!** We’re looking for _**enthusiastic and experienced florists**_ to join our team to spread love and happiness and to capture the beauty of flowers in the way florists make them a part of our life memories.. **Responsibilities**: - Arrange flowers to a high standard - Able to demonstrate excellent...
-
Customer Service Engineer
6 days ago
Hougang, Singapore Nanofilm Technologies International Limited Full timeNanofilm Technologies Japan - Perform installation work of vacuum equipment at the customer site - Repair or overhaul of vacuum equipment at the customer site - Responsible for desk work, such as preparing quotation, PO and etc. - Perform other duties as assigned by immediate supervisor **Requirements**: - Experience in customer service in a vacuum...
-
Customer Service Officer
6 days ago
Hougang, Singapore E-Prog Technology Pte Ltd Full timeProcess customer orders. - Process purchase orders to vendors. - Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems. - Monitor delivery schedules and expedite delivery of purchases. - Investigates and resolve problems with deliveries. - Process returns /claims. Arrange the return of damaged stocks to vendors. -...
-
Senior Marketing Executive
4 days ago
Hougang, Singapore DMK Full timeWe are looking for a Senior Marketing Executive to revolutionise the fashion footwear industry with us and expand the DMK brand to the global community! As part of our rebranding efforts, you will play a key role in shaping and growing the DMK brand. You will be given the opportunities to lead, create and execute the marketing, PR, stakeholders’ engagement...
-
Customer Care Engineer
4 days ago
Hougang, Singapore AEQON PTE. LTD. Full timeAbout Aeqon Aeqon is an enabler for the ICT (Information and Communication Technology) in Southeast Asia. It encompasses a myriad of products, solutions and professional services in the Connectivity, Renewable Energy and Compute domain. We are focus on the building energy efficient high speed networks and data centre infrastructure. Summary of...
-
Customer Service Intern
4 days ago
Hougang, Singapore WS Audiology APAC Full timeDriven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively. As a Customer Service Intern, you will...