Customer Service Officer

17 hours ago

Hougang, Singapore E-Prog Technology Pte Ltd Full time

Process customer orders.
- Process purchase orders to vendors.
- Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
- Monitor delivery schedules and expedite delivery of purchases.
- Investigates and resolve problems with deliveries.
- Process returns /claims. Arrange the return of damaged stocks to vendors.
- Liaise and follow up with vendors on shortages or excess shipments.
- Responsible for providing weekly reports as required.
- Coordinates date and times of delivery to customers based on coordination with all departments applicable.
- Develops and maintains relationships with purchasing contacts.
- Check & verify invoices received from forwarders or courier companies before a/c process payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
- Any other related projects/duties not indicated above will be assigned by the superior from time to time.
- Liaison with sales, assist in processing quotations and orders loading.
- To ensure timely delivery of shipments.
- Constantly work on improving purchasing processes and developing cost-reduction initiatives.
- minimum GCE “O” level or equivalent.
- 2-3 years of working experience in customer service or buyer field.
- Proficiency in MS office, especially MS Excel.
- Knowledge of ACCPAC will be an advantage
- Effective communication skills and negotiation skills.
- Initiative and hardworking.
- Able to work under stress and pressure.
- Follow up and attention to details.

**Job Types**: Full-time, Permanent

**Salary**: $2,200.00 - $2,700.00 per month

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary

**Experience**:

- Customer service: 1 year (preferred)

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