Guest Services Officer

2 days ago

Orchard, Singapore Royal Plaza On Scotts Full time

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

- Work across reception, concierge, and executive lounge
- Welcome guests warmly and assist with arrival/departure efficiently and accurately
- Handle guest feedback with empowerment and accountability
- Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
- Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
- Collaborate with other departments to deliver memorable guest experiences
- Gain versatility through learning opportunities in the rooms division

Working Hours:

- 7.00am to 4.30pm,
- 1.30pm to 11.00pm,
- 10.30pm to 8.00am (S$12 allowance) per night.

We would love to hear from you if you have a passion in creating experiences for our guests and is able to work independently in a fast paced environment. Prior experience is not required and this role requires individual to perform rotating shifts across a 5-day week. Able to work 03 rotating shifts.

Applicable for non-work pass holders.

**Benefits**
- Operations teams’ designer uniforms and duty meals are on us.
- Comprehensive medical and insurance coverage simply because we care.
- Flexible benefits for many things that matter such as dental, optical and health screening expenses.
- Big listening ears for refreshing ideas and open communication.
- Allowance for a home away from home if you are from overseas.
- Sweetheart discounts at our award-winning hotel and best buffet restaurant, Carousel.
- Growth, development and opportunities given.
- Recreational activities and loads of FUN
- 24-hour gym for you to keep fit.
- Chillax Lounge, a space created especially for you to chill out and relax in.
- Tokens of appreciation to celebrate career and personal milestones with you.
- A day off during your birthday month to pamper yourself.
- Privileges at selected merchant outlets just for you.

Pay: $2,200.00 - $3,500.00 per month

**Benefits**:

- Additional leave
- Food allowance
- Professional development

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Signing bonus
- Yearly bonus

Work Location: In person

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