Guest Services Assistant
2 weeks ago
Company Description
York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annexe Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Café, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers' Fare.
Role Description
This is a full-time on-site role for a Guest Services Assistant located in Orchard. The Guest Services Assistant will be responsible for delivering exceptional customer service, managing guest check-ins and check-outs, addressing guest inquiries, and providing administrative assistance. Additional tasks include maintaining high standards of hospitality, ensuring guest satisfaction, and assisting with various hotel services as needed.
Qualifications
- Strong Interpersonal and Communication skills
- Experience in Customer Service and Customer Satisfaction
- Ability to provide Administrative Assistance
- Excellent organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Previous experience in the hospitality industry is a plus
- ITE or Diploma in Hospitality or related field is advantageous
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