Guest Service Officer
1 day ago
The Role
You are responsible for providing prompt and exceptional service to customers.
Responsibilities
- Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
- Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
- Responsible for providing prompt and exceptional service to customers.
Job Requirements
- Preferably with 'O' Level, 'A' Level or Diploma holder in any discipline.
- No related work experience is required as on-the-job training will be provided.
- Other general customer service-related experience will be advantageous.
- Customer service and people oriented.
- Good communication, listening and interpersonal skills.
- Innovative team player that is dynamic, self-motivated, pro-active, and mature.
- Willing to work on a rostered 5-day work week, including weekends and public holidays.
- Ability to work flexible shifts required. Option for a 4-day work week (10.5 hours per day) available.
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