Guest Service Officer

18 hours ago

Orchard, Singapore YMCA of Singapore Full time $30,000 - $40,000 per year

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

  • Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
  • Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
  • Responsible for providing prompt and exceptional service to customers.

Job Requirements

  • Preferably with 'O' Level, 'A' Level or Diploma holder in any discipline.
  • No related work experience is required as on-the-job training will be provided.
  • Other general customer service-related experience will be advantageous.
  • Customer service and people oriented.
  • Good communication, listening and interpersonal skills.
  • Innovative team player that is dynamic, self-motivated, pro-active, and mature.
  • Willing to work on a rostered 5-day work week, including weekends and public holidays.
  • Ability to work flexible shifts required. Option for a 4-day work week (10.5 hours per day) available.

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