Senior Service Transition Specialist

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The responsibility aligned to this role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support.

This focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

**Key responsibilities**:

- Provides comprehensive project plans and robust scoping and pricing for transition programs.
- Implements, runs, governs and controls transition projects / programs from inception through to completion.
- Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
- Plans and facilitates engagement sessions with stakeholders in a service transition project.
- Manages and mitigates service transition risks.
- Manages client and internal escalations as per the standard escalation processes.
- Manages variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.
- Reports on transition execution against the contracted planning and identify any major issues.
- Ensures handover for service execution and operational readiness validation has been successful.
- Supports new services through an Early-life-support model as required.
- Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
- Manages virtual teams to deliver the planned outcome for transition and transformation projects.
- Manages thorough validation and testing of services provisioned as part of the transition.
- Performs any other related task as required.

**To thrive in this role, you need to have**:

- Advanced understanding of the organization's services portfolio and capabilities.
- Advanced track record of medium to complex Services Transition Management delivery within an IT environment
- Advanced knowledge of Project and Transition Management governance, frameworks and methodology.
- Excellent ability to communicate and negotiate at a senior-management level.
- Ability to interpret, deconstruct and contribute to contractual collateral.
- Excellent presentation and organization skills.
- Highly analytical and data orientated.
- Advanced ability to construct plans and schedules within a framework.
- Advanced ability to look ahead and mitigate potential issues before they arise.
- Advanced business and commercial acumen.
- Ability to think tactically with an understanding of the operations of a service delivery and operations business.

**Academic qualifications and certifications**:

- Bachelor's degree or equivalent in Information Technology or related field.
- Recognized Project Management certification (PMP, PRINCE2) preferred.
- ITIL certification preferred.

**Required experience**:

- Advanced experience within Service Transitioning / Project management.
- Advanced experience in applying, managing and executing transition management approaches and applicable methodologies.
- Advanced demonstrated track record of completing successful transitions into a multi-tier delivery organization.
- Advanced experience in managing stakeholder relationships, including clients and vendors.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer**

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