Transition Manager/program Manager

24 hours ago

Kallang, Singapore AlpSoft Technologies Pte. Ltd. Full time

**Transition Manager/Program Manager**
Location: Bendemeer Road, Singapore

**Overview**:
Service Transition Manager acts as a conduit between IT/business projects and Service Operations, overseeing transition of new/changed services, ensuring operational service level, and reporting to PMO; responsible for IT service transition activities including Release Management, Test Environments Management, Change Management, and Service Transition; leads service transition, manages criteria, risks, and live implementation.

**Responsibilities**:

- Ensuring that transitions are planned and carried out in a timely manner and within budget.
- Keeping all parties involved with the transition updated on its progress.
- Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
- Providing company-wide guidance during unplanned changes, such as a shift in strategic directions/decisions
- Leading and facilitating Service Transition work-streams where required
- Developing and agreeing Transition acceptance criteria for services, and governing the delivery against them and/or managing the associated risk(s)
- Matrix management of transition work stream teams - coordinating and monitoring resources and actions as necessary
- Establishing and operating transition governance controls - in order to identify and manage areas of shortfall or risk and working towards mitigating these
- Working with Support and Service Delivery teams in order to develop and mature the Transition processes, and embedding these into methodologies used to deliver change
- Acting as the Service Management lead for new services during their warranty period - providing continuity between project and run-state stages
- Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
- Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools and documentation to support new or changed services
- Continually improving the Service Transition processes and ensuring the improvements are embedded into day to day activities
- Providing support to other Transition teams to ensure continuity of service is maintained on priority activities

**Requirements**:

- Bachelor's degree in computer science, finance, or a similar field.
- At least 3-5 years' experience in transition management, project & program management.
- Expertise in project/program management, as well as transition documentation, tools, and templates.
- Experience of managing service transitions/projects following recognised project methodologies (e.g. PRINCE2 / APM / PMI /Agile / Waterfall).

**Job Type**: Contract
Contract length: 12 months

Pay: $6,000.00 - $8,000.00 per month

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