Executive / Senior Executive, Sales Support (Ocean Carrier)

2 weeks ago

Singapore OCEAN NETWORK EXPRESS (SINGAPORE) PTE. LTD. Full time

**About the Role**
- Assist with tender management and agreements for Key account customers (BCO).
- Ensure consistent service performance levels and strive for improvements when interacting with customers.
- Able to leverage on the ONE internal system (ONEFORCE) for continuous improvement of service level.
- Be proactive in coordinating communications with overseas account managers for actions in resolving issues.
- Ensure timely and accurate updates of all the filing rates and contractual terms in the system for non-Tender, existing contracts and expiring rates.
- Able to translate customer enquiries into booking data using the internal system.
- Participate to drive digital adoption and deflection for organizational efficiency.
- Able to analyze Sales KPI / KAR performance using the internal system.
- Assist in any other ad-hoc assignments when required.

**What we're looking for**
- Minimum 2 years of container shipping operation working experience in a similar field is preferred.
- Possess interpersonal skills with a high level of integrity and professionalism.
- Possess strong negotiation and analytical skills.
- A team player who can work independently.
- Self-motivated individual who is result-oriented and resilient in a fast-paced environment.

**About Us**

Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts accreditation.

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