Customer Service Officer

6 days ago

NorthEast Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**What you will be doing**

**Customer Service Support**
- Ensure customer’s orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customer’s schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues

**Cycle count**
- Initial cycle count as per schedule
- Ensure proper keeping of cycle count sheet for audit trail purpose
- Be responsible in reconciling all stock discrepancies

**Others**
- Inventory Management for Customer’s WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
- Maintain and ensure safe keeping and traceability of relevant customer’s document / records
- Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
- Collate and compute the monthly KPI report
- Achieve & maintain consistent KPI, make suggestions to improve when necessary
- Additional functions as mandated by Management

**Requirements**:

- Preferably Diploma in Logistics or Business Admin
- Customer Service Orientated and team player
- Product and System knowledge & MS Office Skills

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