E-commerce Operations Director

3 days ago

Singapore ULIAO PTE. LTD. Full time

**Job Title: E-commerce Operations Director**:
**Job Summary**:
The E-commerce Operations Director is responsible for leading and optimizing the entire e-commerce operational ecosystem—from order management and fulfillment to customer service, logistics, and platform performance. This role ensures operational excellence, cost-efficiency, and a seamless customer experience across all digital sales channels.

**Key Responsibilities**:
**1. Operational Strategy & Execution**:

- Develop and implement scalable e-commerce operations strategies to support growth and customer satisfaction.
- Oversee the full order lifecycle, including processing, fulfillment, shipping, and returns.
- Align operational objectives with business goals and evolving market trends.

**2. Fulfillment & Logistics Management**:

- Manage warehousing, inventory control, and last-mile delivery operations.
- Work with third-party logistics (3PL) providers to optimize service levels and cost.
- Ensure timely, accurate, and cost-effective fulfillment of customer orders.

**3. Platform & Process Optimization**:

- Collaborate with tech and product teams to enhance platform features, backend workflows, and integrations (e.g., ERP, WMS, OMS).
- Streamline operational processes using automation, analytics, and continuous improvement methodologies (Lean/Six Sigma a plus).
- Oversee catalog management, pricing operations, and merchandising logistics.

**4. Customer Experience & Support Operations**:

- Ensure a high standard of post-purchase experience, including delivery, customer support, and returns handling.
- Implement systems and policies that enhance service levels and resolve operational pain points.
- Analyze feedback and service data to identify and eliminate root causes of friction.

**5. Cross-functional Leadership & Team Management**:

- Lead and develop teams across operations, fulfillment, and customer service.
- Foster a culture of accountability, innovation, and excellence.
- Partner with marketing, finance, product, and tech teams to drive efficiency and collaboration.

**6. Performance Monitoring & Reporting**:

- Define and track KPIs such as order accuracy, delivery lead time, fulfillment cost, and customer satisfaction.
- Analyze data to identify bottlenecks, forecast demand, and inform resource planning.
- Present regular operational updates and improvement proposals to senior leadership.

**Qualifications & Requirements**:

- Bachelor’s degree in Business, Supply Chain, Operations Management, or related field (MBA preferred).
- 8-12+ years of progressive experience in e-commerce, logistics, or operations management.
- Proven track record of leading operational teams in high-growth digital retail or omnichannel environments.
- Strong understanding of e-commerce platforms (e.g., Shopee, Lazada, Shopify, Magento), ERP/WMS/OMS systems, and logistics technologies.
- Data-driven, strategic thinker with excellent problem-solving and communication skills.
- Hands-on leadership style and a passion for continuous improvement.

  • E-commerce Director

    2 weeks ago

    Singapore Sunnystep Full time

    1 day ago Be among the first 25 applicants Exciting news! We are on a growing journey and building a stellar team at Sunnystep. We cultivate a dynamic group that thrives on innovation, collaboration, and collective success. Why be part of Sunnystep’s success? We are an innovative force in consumer retail with a clear brand purpose—wellness starts with...

  • E-commerce Intern

    2 weeks ago

    Singapore E-Concierge PT Full time

    **Company Description** Discovering Delight Our mission is built around the concept of letting you discover brands and products that are original, of uncompromising quality, and most importantly — simply delightful. Just like you, we are lovers of good shopping too! Remember when you last strolled the unfamiliar streets of your bucket list travel...

  • E-commerce Operations

    2 weeks ago

    Singapore Aurel Pte Ltd Full time

    E-commerce Operations Executive [Full Time Position] **About us**: We are Aurel Singapore, a Singapore-based E-commerce company specializing in affordable alternative fragrances! We believe everyone should be able to enjoy a scent they love no matter their price point We’re looking to hire an E-commerce Executive to join our team of 2 in Aurel...

  • E-Commerce Growth Director for Sustainable Wellness

    3 days ago

    Singapore Sunnystep Full time

    A leading consumer retail company in Singapore seeks an experienced E-Commerce Director to drive revenue growth through innovative digital platforms. The role involves overseeing all e-commerce operations, enhancing online customer experience, and leading a dedicated team. Ideal candidates should have 7-10 years of e-commerce experience and a strong...

  • E-commerce Director

    1 week ago

    Singapore CHOICE ONE ASIA PACIFIC PTE. LTD. Full time

    Roles & Responsibilities Choice One Medical is a fast growing international medical accessories designer, distributor, and manufacturer with leading products in several categories. We are based in North America. Key Responsibilities: - Lead and execute the e-commerce strategy, driving revenue growth and market expansion. - Oversee and manage all aspects...

  • Director

    1 week ago

    Singapore TRANSING E-COMMERCE PTE. LTD. Full time

    About the Job 1. You will oversee and lead both the day-to-day execution and the strategy of our e-commerce on various platforms, ensuring optimal performance, seamless operations, and exceptional customer experiences. 2.Logistics and Supply Chain Management, also warehouse inventory control, Arrange Cargos from China. 3.Human resource...

  • E-commerce Operations

    2 weeks ago

    Singapore KINCHAN PTE. LTD. Full time

    We are looking for an E-commerce Operations Specialist to help streamline and optimize our online store's operations. This role is essential in ensuring smooth day-to-day processes and supporting our e-commerce growth **Responsibilities**: - Provide day to day e-commerce operations support: sorting/ packing of orders, inventory shelf management (inbound/...

  • E-Commerce Operations

    7 hours ago

    Singapore DIGITAL COLLECTION TRADING PTE. LTD. Full time

    About Collection Digital Collection Pte. Ltd. is a Singapore-based cross-border liquor and lifestyle company.We bring together premium Chinese spirits and Asian lifestyle products , operating across both online and offline retail ecosystems.Our business spans: Collection.sg - local e-commerce retail for liquor and lifestyle goods GrabMart / Shopee / Lazada /...

  • E-Commerce Operations

    2 weeks ago

    Singapore DIGITAL COLLECTION TRADING PTE. LTD. Full time

    About Collection Digital Collection Pte. Ltd. is a Singapore-based cross-border liquor and lifestyle company. We bring together premium Chinese spirits and Asian lifestyle products , operating across both online and offline retail ecosystems. Our business spans: Collection.sg – local e-commerce retail for liquor and lifestyle goods GrabMart / Shopee /...

  • E-commerce Operations Executive

    5 days ago

    Singapore COL33 PTE. LTD. Full time

    **Key Responsibilities**: Manage day-to-day operations of the e-commerce platform, including product listings, inventory management. Provide end to end solution comprising of order management, Seller center management, fulfilment and coordinate last mile services Implement strategies to increase online sales and drive traffic to e-commerce...