Customer Relationship
1 week ago
**Key Responsibilities**
- Build and maintain long-term relationships with clients from the Greater China region. (Mainland China, Hong Kong, Macau, Taiwan)
- Act as the main point of contact between clients and internal departments (accounting, tax, corporate secretarial).
- Understand clients’ business needs and provide timely, professional support throughout their Singapore business journey.
- Coordinate client onboarding, KYC documentation, and ongoing compliance reviews.
- Manage client communications, feedback tracking, and relationship follow-ups.
- Participate in client events, webinars, and partnership initiatives to strengthen business ties and attract new clients.
- Travel regularly to Shenzhen, Wuhan, and Hong Kong to conduct client background checks and on-site meetings.
**Requirements:**
- Bachelor’s degree in Business, Accounting, Finance, or related field.
- Fluent in **Mandarin**and English (speaking, listening, reading, and writing).
- Relevant professional qualifications a plus: ACCA level 1, LCCI, CAT, local Diploma.
- Prior experience in customer service, client management, or professional services preferred.
- Excellent communication, coordination, and interpersonal skills.
- Willingness to travel and work on-site at client locations in Greater China.
- Strong sense of professionalism, attention to detail, and willingness to learn.
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