Customer Relationship Officer

1 week ago

Singapore Zeus Trading Pte Ltd Full time

Job Summary
- To provide a specialised, high quality reliable and responsive service to customers and clients.
- Provide direct support to the Account Managers, Business Development Managers in managing issues end to end.

Duties & Responsibilities
- Work with customers on stock reservations and expiry
- Provide an excellent customer service experience on every interaction
- Build relationships with local reseller contacts to enhance our value
- Work cross functionally across the organisation to ensure tasks and objectives are met
- Schedule and arrange delivery - including printing of Proforma invoices (for COD / PD customers and LC Terms) and monitoring of order to invoicing status(Asia Only)
- Provide customer reporting as required including customers ETA and order status reports
- Provide information and assistance to Purchasing team for export hold clearance where necessary
- Send Expedite request to purchasing
- Liaise with services and warehouse on delivery and supply chain service requirements
- Liaise with vendors for deals approval where claim rebates program is involved ( eg Deal ID request & Dart submission / SPA request)
- Work as the conduit between the sales teams and the operations team - take enquiries, resolve problems, and manage escalations. This includes pushing back when requirements are outside scope
- Monitor open order reports to chase outstanding items (i.e. purchase order for preloads) in a timely manner
- Manage requests for RMA or cancellations, get approvals and follow MOA
- Act as an educator for our customers - show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of orders
- Attend and undertake any other job duties as and when assigned by Superior from time to time

Major Challenges

The Customer Relationship Executive is the key customer touch point within the Customer Services Team. The role will require a high level of professionalism and the ability to juggle multiple phone calls and tasks whilst ensuring a consistent level of support for our high worth customers.The Customer Relationship Executive must ensure all customer responses are within set SLA’s and our customers’ expectations are met and exceeded for all queries, issues and order resolution.

Skills and Knowledge

Desired Skills and Experience
- At least 2 to 3 year(s) of working experience in the related field is required for this position.
- Positive and can-do attitude.
- Must be able to operate independently and under pressure in a fast paced environment
- Possess initiative and a sense of urgency
- Hardworking with a professional approach
- Dedicated and committed to high standards
- Have the ability to problem solve and think outside the box
- Ability to use Office programs such as Outlook, MS Excel, MS Word.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

  • Customer Service Officer

    6 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Relationship Officer

    1 week ago

    Singapore FY Talent Growth Full time

    As the customer service executive of our company, you will identify and address customers' uncertainties. You will offer solutions in alleviating their concerns. Your active listening and reassurance will come a long way in ensuring that customers' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains...

  • Customer Relationship Officer

    2 weeks ago

    Singapore VICO CONSTRUCTION PTE. LTD. Full time

    To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints. - Interact with residents to maintain good relationship. - Make appointment for resident to attend inspection with BSC (Building Service Centre) team. - Liaison with consultants and HDB officers. - Prepare and manage correspondence, reports and documents. -...

  • Customer Relationship Officer

    3 days ago

    Singapore HWA INTERNATIONAL SCHOOL PTE. LTD. Full time

    **Job Description**: - Conduct and manage Sales for education related service - Administrative related operations and procedures - Update and maintain customers information of CRM (Customer Relations Management) system Knowledge of Microsoft Office / WPS - Able to work in a fast pace & high-expectation environment - Knowledge and experience in International...

  • Retail Store Room Assistant

    3 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    Our clients are well-known Luxury Retail Brands. We seek a store-based Store Room Assistant to join the dynamic team. - Location: Town/Central - 5-days work week - Permanent / Full-Time position **Responsibilities**: - Handling in-coming / out-going stock for the boutique outlet. - Perform quantity and quality checks for the incoming stock from when...

  • Customer Relationship Service Officer

    5 days ago

    Singapore FY & Associates Full time

    **_Job Highlights: _** Good working environment Dynamic team **_Job Description: _** - Provide office and administrative support. - Work with senior manager to ensure proper client service is being delivered - Create or open cases for clients - Communicating with clients about their experiences with a product or service - Providing advice on services and...

  • Customer Relationship Consultant

    5 days ago

    Singapore StarHub Full time

    Join to apply for the Customer Relationship Consultant role at StarHub . 2 weeks ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Job Description This role is based in Malaysia. Inbound Call Management: Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide...

  • Customer Relationship Officer

    5 days ago

    Singapore ONEO2PLANTS PTE. LTD. Full time

    Responsible for all administration and coordination of activities within departments as well as to ensure the smooth operations required in the front-line operations in Plant Maintenance. - Build relationships with our clients. Support client enquiries by giving information in a friendly and efficient way. Taking responsibility in finding solutions for our...

  • Relationship Officer

    3 days ago

    Singapore CAREER STORY PTE. LTD. Full time $60,000 - $120,000 per year

    Relationship Officer (IBG Loans)This is a perm role for one of our Banking ClientsThe Relationship Loans Officer is primarily responsible for the overall relationship with the loan clients of Singapore Branch.He/She is also responsible for generation of loan business from existing and prospect accounts, manages and monitors accounts to ensure attainment of...

  • Customer Relationship Officer

    2 weeks ago

    Singapore WEE HUR CONSTRUCTION PTE LTD Full time

    **Customer Relationship Officer (HDB Projects - 12 Months Contract) Job site location is at Geylang area. - Liaise with sub-contractors, HDB, Town Council, consultant, security guard. - Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them. - Weekly and Monthly Report: Processing of weekly &...