Regional WMS Support Executive

2 weeks ago


Central Singapore Bollore Logistics Asia Pacific Full time

**About the role**

Reporting to the Regional Support Manager, this role will focus on providing all levels of support to internal and external stakeholders after the completion of WMS project implementations, responding to user tickets in a timely manner and escalating issues to the relevant teams as needed.

**What you will be doing**
- Manage support function in ServiceNow ticketing tool
- Troubleshoot and resolve WMS issues
- Liaise with Vendors, customers and internal stakeholders for issues resolution if necessary
- Comply with SLA-based issue priority for response and resolution
- Provide off-office standby support for P1 on rotation schedule
- Perform analysis on problem tickets, notice the repetitive issues, determine the root cause and propose preventive and corrective action
- Properly escalate unresolved issues to appropriate internal teams

**Requirements**:
Essential
- Minimum 5 years of implementation/support experience in Warehouse Management System and EDI integration
- Able to understand EDI mappings
- Strong SQL skills (preferably Oracle SQL)
- Good understanding of different protocols/security like TCPIP, SFTP, SSH, certificates
- Able to prioritise and delegate
- Excellent interpersonal skills and team-working skills, ability to build rapport with users/operations

Desirable
- Minimum 1 year of Manhattan WMOS support experience
- Proficiency in ServiceNow ticketing tool
- Goal-oriented, motivated self-starter with excellent organization skills and ability to multi-task
- Meticulous with strong analytical skills
- Excellent oral, written and presentation skills in English


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