Food Services

3 days ago


Singapore SCCC PTE. LTD. Full time

**Drive Food & Beverages Operations**:

- Executive strategies to achieve sales targets according to customers' profile;
- Translate business requirements into sales plans for execution;
- Drive relationship building with industry players for business opportunities and partnerships; and
- Perform food services activities during operation hours.

**Drive Service and Operational Excellence**:

- Build guest relations to enhance return visits;
- Innovate new ideas (e.g. social media marketing initiatives & etc.) to enhance guest experience and revenue generation;
- Manage service recovery for escalated guests' concerns and feedback;
- Analyse guest satisfaction levels and feedback for service improvement and relationship management;
- Manage team's services performance in response to guests' needs and request to ensure guest satisfaction; and
- Interact with guests to gather feedback on service quality.

**Manage Customer Experience**:

- Develop initiatives to minimise customer service performance gaps;
- Analyse current customers' profiles and preference to provide targeted recommendations;
- Execute customer service standards within the outlet to drive company's customer experience goals; and
- Develop and implement customer loyalty strategies.

**Guide Continuous Improvement Activities**:

- Analyse sales and customer service performance to identify opportunities for innovation, improved work practices and deployment of emerging technologies;
- Propose continuous improvement initiatives to management for implementation;
- Plan and implement continuous improvement activities to address customer service gaps; and

Monitor and review performance of continuous improvement activities

**Job Requirement**:

- Possess relevant degree in hospitality, marketing and related fields;
- At least 1 Year of working experience in the Food Sevices / Hospitality Industry;
- Experienced in operating Point-of-Sales / CRM systems;
- Proficient in food services operations;
- Proficient in customer experience/relations operations;
- Well groomed and resourceful;
- Possess excellent problem solving skills;
- Ability to adapt and maintain composure in stressful situations;
- Able to work in flexible schedules (including weekends, evenings, and public holidays);
- Comfortable to perform food services activities; and
- Comfortable working with multi-cultural teams and customers



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